FAQs
What is the job title for this position?
The job title for this position is Assistant Manager.
What are the primary responsibilities of the Assistant Manager?
The primary responsibilities include analyzing team performance, managing administrative tasks, coaching team members, monitoring fraud and dispute queues, conducting reviews related to lending and credit, and preparing reports for the Senior Leadership Team.
What is the minimum experience required for this role?
A minimum of 4+ years of experience in operations management, specifically in fraud and risk investigation and customer service processes, is required.
Is team management experience necessary for this job?
Yes, experience in managing a team of 10+ employees is required.
What are the educational requirements for this position?
A Bachelor's degree is required, preferably in Commerce stream (BCom or BBA).
Will the Assistant Manager have to work on weekends or non-business hours?
Yes, the position requires shift work, including weekends, non-business hours, and holidays.
What skills are desirable for this role?
Desirable skills include team management, employee engagement, attention to detail, commitment to results, analytical thinking, adaptability, and business etiquette.
What technical skills are necessary for the Assistant Manager position?
Basic strong internet research skills, proficiency in Google Docs, overall PC skills, and a typing speed of 30 words per minute with high accuracy are necessary.
What soft skills are important for this role?
Important soft skills include being a strong team player, effective communication, high accuracy at work, self-discipline, listening, and patience.
Who does the Assistant Manager report to?
The Assistant Manager reports to the Manager or Senior Manager of Operations.