Logo of Huzzle

Home

Matches

Explore

Manage

Find 21,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Assistant Manager

image

CHANEL

Aug 26

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You need luxury retail management experience, strong leadership, strategic skills, VIP event support, excellent communication, a passion for fashion, and an interest in culture and art.
  • You will lead and develop teams, enhance client experiences, manage operations, recruit talent, and implement policies while ensuring adherence to Chanel values and maximizing business potential.

Requirements

  • Demonstrable Boutique management or supervisory experience either internally or within the luxury goods sector.
  • Developed leadership skills
  • Strategic and analytical competency
  • Experience in supporting VIP client events.
  • Excellent communication and relationship building skills.
  • Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity.
  • Strong knowledge of fashion and trends.
  • Keen interest in culture and art.

Responsibilities

  • Team Leadership & Engagement
  • Develop Supervisors to ensure their teams deliver the Chanel experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans.
  • Identify, recruit and develop talents and work with HR and the Boutique Director to secure succession plans.
  • Delegate to the team in an efficient manner according to business needs and delegate responsibility.
  • Translate strategic and business goals into concrete and individual actions and objectives.
  • Participate in creating achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved.
  • Collaborate with the Boutique Director to manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
  • Coach Supervisors into taking responsibility for the management, development and engagement of their own teams.
  • Take part in the recruitment, training, evaluation, motivation and development of the staff.
  • Network with Chanel colleagues to share best practices.
  • Be the voice of the Boutique Manager & HQ in communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Chanel Values & Behaviours.
  • Business & Client Development
  • Support the Boutique Director in leading and developing the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders.
  • Champion and develop a customer centric and service mindset in store.
  • Partner with the CRM team to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
  • Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clientelling, events, HR team…) and fostering synergies between categories.
  • Build a loyal Clientele, taking advantage of all clientelling tools from the CRM team.
  • Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
  • Be the voice of the store by understanding business and local market to suggest actions and recommendations.
  • Be aware of the competitive landscape and market trends.
  • Operations
  • Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
  • Monitor headcount and support the Boutique Director in the review and action of the monthly headcount meeting.
  • Take accountability alongside Store Support for the health and safety management of the store.
  • Supervise loss asset protection and risk management.
  • Control stock loss within the boutique budget and implement stock audits effectively.
  • Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.

FAQs

What are the primary responsibilities of an Assistant Manager at CHANEL?

The primary responsibilities include managing sales, operations, asset protection, and human resources functions, leading and motivating the team, ensuring a great customer experience, and driving optimum profitability.

What qualities are required to be an Assistant Manager?

An Assistant Manager should be dependable, disciplined, self-driven, enterprising, and efficient, with excellent communication, leadership skills, and a strong knowledge of the products being sold.

Is prior experience in luxury goods necessary for this role?

Yes, demonstrable boutique management or supervisory experience, either internally or within the luxury goods sector, is required.

How does CHANEL support the development of its employees?

CHANEL supports employee development through consistent coaching, tailored individual action plans, recruitment and training, and opportunities for networking with colleagues.

What role does customer relationship management (CRM) play in this position?

The Assistant Manager will partner with the CRM team to identify key opportunities, support training in clientelling, and foster a customer-centric mindset to enhance client retention.

What are the key focus areas for the Assistant Manager regarding operations?

Key focus areas include ensuring operational standards and procedures are implemented, supervising asset protection, and managing inventory and stock loss effectively.

What kind of team environment is expected at CHANEL?

A highly collaborative and fast-paced environment is expected, fostering a sense of shared mission centered around inclusion and exceptional employee experience.

Are there any sustainability goals associated with this position?

Yes, sustainability is one of CHANEL’s key performance drivers, and employees are expected to contribute to initiatives across areas such as restoring nature, investing in circularity, and promoting the autonomy of women.

What are some of the benefits offered to employees at CHANEL?

Benefits include private medical insurance, pension and life assurance, employee assistance programs, discounts on CHANEL products, and various lifestyle perks.

What opportunities do Assistant Managers have for career advancement within CHANEL?

Assistant Managers can work on securing succession plans, develop their leadership skills, and have potential access to various training and networking opportunities within the company.

image

CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.