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Assistant Manager

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Gatineau

AI generated summary

  • You need 1+ year in a sales role, strong leadership skills, customer engagement ability, flexibility, problem-solving skills, integrity, and availability for various shifts.
  • You will coach and motivate your team, drive sales, ensure customer satisfaction, maintain product knowledge, and contribute to a positive work environment while meeting operational expectations.

Requirements

  • Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Initiates completion of tasks or activities without necessary supervision
  • Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Coaching, and motivating your team to drive sales that deliver exceptional customer service
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, customer experience, merchandising, visual, and operational expectations
  • Act as a partner between customers, sales associates and store leadership
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What are the primary responsibilities of the Assistant Manager?

The primary responsibilities include coaching and motivating the team, ensuring high levels of customer satisfaction, delivering sales and operational expectations, acting as a liaison between customers and store leadership, and maintaining product knowledge.

What qualifications are required for this position?

Candidates should have at least 1 year of experience in a customer-facing sales setting, demonstrated leadership ability, strong cognitive and mathematical skills, and a high level of ethics and integrity.

Is prior retail experience necessary for this role?

Yes, at least 1 year of experience in a customer-facing sales setting is required.

What is the work schedule like for the Assistant Manager position?

The schedule is flexible, including nights, weekends, and holidays as needed.

How does the Assistant Manager contribute to the store's success?

The Assistant Manager drives sales, provides exceptional customer service, and ensures operational excellence, all of which contribute to maximizing profit goals for the store.

What qualities should a successful Assistant Manager possess?

A successful Assistant Manager should be confident, resourceful, motivated, able to adapt to changing demands, and possess strong leadership and interpersonal skills.

What type of work environment can I expect as an Assistant Manager?

You can expect a positive and inclusive work environment that focuses on teamwork and delivering a great customer experience.

Will I receive training for this position?

Yes, the role involves training and teaching team members to improve their customer service skills and product knowledge.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.