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Assistant Manager

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Leipzig

AI generated summary

  • You need proven leadership skills, 1+ year retail experience, confidence in customer engagement, motivation for results, creativity, strong cognitive abilities, high ethics, and flexible availability.
  • You will coach your team, ensure customer satisfaction, drive sales, manage merchandising, and stay updated on product trends while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications do I need to apply for the Assistant Manager position?

You need proven leadership skills with at least 1 year of experience in a customer-facing sales environment, strong cognitive and mathematical abilities, and a high level of ethics and integrity.

What are the main responsibilities of the Assistant Manager?

As an Assistant Manager, you will coach and motivate your team to drive sales and provide exceptional customer service, ensure high customer satisfaction, implement sales and merchandising strategies, and act as a liaison between customers, vendors, and store management.

Is prior retail experience necessary for this role?

Yes, prior experience in a retail environment, especially in a position with customer contact, is necessary for this role.

What kind of schedule should I expect as an Assistant Manager?

You should expect a flexible schedule, including availability during evenings, weekends, and holiday periods.

How is performance measured in this role?

Performance is measured by your ability to drive sales and maximize profit goals for the store.

Is training provided for new Assistant Managers?

Yes, training will be provided to help you familiarize yourself with store operations, product knowledge, and customer service expectations.

Will I have to work with a team?

Yes, you will be coaching and collaborating with your team to deliver an exceptional customer experience.

What should I do if I encounter a problem at work?

You should address problems proactively by using your problem-solving and decision-making skills, and you may also seek guidance from the Store Manager.

Are there opportunities for advancement in this role?

Yes, the Assistant Manager position can lead to further leadership roles within the company, depending on performance and business needs.

How important is product knowledge for this position?

Product knowledge is extremely important, as it enables you to assist customers effectively and stay current with industry trends.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.