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Assistant Manager

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10 Fitness

Jan 27

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sports & Fitness
  • Springfield

AI generated summary

  • You need 6-12 months in sales/customer service, basic computer skills, a HS diploma/GED, and preferably a degree in Business or Exercise Science and a Personal Training Certification.
  • You will manage staff communication, coaching, scheduling, and inventory, ensuring policy adherence, excellent member service, and achieving financial goals while fostering a positive work environment.

Requirements

  • Must have 6-12 months experience in sales/customer service
  • Basic computer skills
  • High School Diploma or GED required
  • Bachelor’s Degree in Business Administration or Exercise Science is preferred
  • Personal Training Certification is preferred
  • This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
  • Employee must occasionally lift and/or move up to 50 pounds.
  • Employee may be regularly exposed to moving mechanical parts while performing duties of this job
  • Employee may be exposed to higher volume levels of noise while in this environment

Responsibilities

  • Communicate daily with the General Manager on all things related to staff, members, and sales
  • Work with the General Manager to ensure the club has adequate staffing at all times, including assisting in the hiring and firing of employees and recruiting of potential employees
  • Provide a consistent line of communication to all employees through daily/weekly/monthly meetings that go over the following but not limited to: policy and procedure changes, sales updates, coaching & development, disciplinary reasons (under the direction of the GM), etc.
  • Ensure that all signage and displays are correct at all times
  • Ensure that all employees are aware and abide by company policies and procedures at all times
  • Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, injuries, and other incidents
  • In the absence of the General Manager, with the General Manager’s approval, approve all time off requests and timecard changes on the payroll system
  • Provide coaching to all staff to aide in their development of becoming model 10 Fitness employees and help guide employees for future growth within 10 Fitness. Coaching includes but is not limited to: mock sales tours, cleaning audits, Datatrak and payroll system instruction, customer service coaching, etc.
  • Assist in the ordering of all supplies needed for the club from the different vendors when needed
  • Assist the manager in controlling expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors
  • Manage inventory to avoid missing items by locking up retail items and retaining and reviewing packing slips
  • Assist the General Manager in managing Group Exercise instructors, classes, and attendance (at applicable locations); make sure it is up to 10 Fitness’ standards
  • Achieve monthly and yearly financial goals for the club as determined by Corporate
  • Lead and/or attend all staff meetings as required
  • Provide Corporate with helpful information about how to improve its business in the club/market
  • Ensure that every member/guest is greeted by name with a smile
  • Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals
  • Ensure all check-in and safety precautions are followed
  • Receive and obtain information from all incoming inquiries, then direct to the appropriate recipients
  • Handle member service issues which may include: lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
  • Go the extra mile with customer service for the member/guest via Second Mile Service
  • Write and mail thank you cards to all new members daily
  • Set Tanning beds and Massage Chairs
  • Promote and sell memberships, merchandise, and supplements
  • Promote Personal Training and Group Exercise
  • Ensure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behavior
  • Ensure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner
  • Maintain a neat, well-organized work area which will include ensuring each employee has cleaned and organized their assigned zone
  • Perform routine safety checks during assigned shift; follow up with maintenance or upper management if there are any concerns
  • Champion company values with pride
  • Champion the health and safety of all staff, members, and guests
  • Commit to providing the highest quality of products and services
  • Communicate with excellence at all times
  • Foster a positive work environment
  • Develop those you work with to be the best
  • Ensure accountability at all levels
  • Make sound decisions at all times

FAQs

What are the primary responsibilities of an Assistant Manager at 10 Fitness?

The primary responsibilities include managing staff and member experience, ensuring club cleanliness and safety, achieving financial goals, providing coaching to employees, and communicating effectively with the General Manager and team members.

What qualifications do I need to apply for the Assistant Manager position?

You must have a High School Diploma or GED, with a Bachelor’s Degree in Business Administration or Exercise Science preferred. Additionally, 6-12 months of experience in sales/customer service is required, and a Personal Training Certification is preferred.

What are the working hours for the Assistant Manager position?

The working hours for this position are from 12:00 PM to 8:00 PM.

Is it necessary to have previous management experience to apply?

While previous management experience is not explicitly required, having experience in sales/customer service is essential. Leadership skills and the ability to coach and develop team members are crucial.

How important is customer service in this role?

Customer service is extremely important in this role. The Assistant Manager is responsible for ensuring that every member and guest has a positive experience and that their needs are met.

What physical demands should I expect in this job?

The job typically requires standing for up to 8 hours, walking, kneeling, and lifting/moving items up to 50 pounds occasionally.

Are there any specific training programs mentioned for this role?

Yes, the Assistant Manager is expected to provide coaching that includes mock sales tours, cleaning audits, Datatrak and payroll system instruction, and customer service coaching.

How does 10 Fitness ensure a safe work environment?

10 Fitness ensures a safe work environment by documenting and reporting claims of harassment, discrimination, policy violations, and other incidents, as well as performing routine safety checks during shifts.

Will I be involved in hiring and firing employees?

Yes, the Assistant Manager will assist the General Manager in hiring and firing decisions, as well as in recruiting potential employees.

What should I do if I have a conflict with a team member?

You should report any conflicts to the General Manager and follow company policies regarding conflict resolution to ensure a positive work environment.

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10 Fitness

Your Best Life Starts Here!

Science & Healthcare
Industry
201-500
Employees

Mission & Purpose

10 Fitness is a chain of fitness centres that provides affordable and accessible workout facilities, aimed at helping individuals achieve their fitness goals. They offer a variety of equipment, group fitness classes, and personal training services to support a wide range of fitness levels and preferences. Their focus is on creating a welcoming and non-intimidating environment where everyone, regardless of their fitness experience, can feel comfortable pursuing a healthier lifestyle. 10 Fitness strives to make fitness a regular and enjoyable part of life for as many people as possible by offering value-driven membership options.