Logo of Huzzle

Assistant Manager

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • Cardiff

AI generated summary

  • You must have customer service and sales experience, be able to lead and motivate a team, solve problems efficiently, work flexible hours, possess IT skills, and demonstrate exceptional communication and operational abilities.
  • You will lead the team to provide exceptional customer service, oversee store operations, analyze performance, meet sales targets, and develop loyalty to build the brand. You must be a team player, capable of resolving issues and attracting, retaining, and growing team members.

Requirements

  • Experience working within a customer service and/ or beauty environment with both sales and service targets
  • Working knowledge of shop operation processes
  • Demonstrated success in driving sales by leading and motivating a team
  • The ability to solve problems in a timely manner
  • Work flexible hours, including holidays, nights and weekends to meet the needs of the business
  • Good IT Skills
  • Ability to demonstrate outstanding communication and operational skills
  • Flexibility to work across Sunday to Saturday is required.

Responsibilities

  • Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
  • Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
  • Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand

FAQs

What experience is required to be an Assistant Manager at The Body Shop?

Experience working within a customer service and/ or beauty environment with both sales and service targets is required for this role.

What are the main responsibilities of an Assistant Manager at The Body Shop?

An Assistant Manager at The Body Shop is responsible for driving retail excellence, delivering strong sales results, coaching the team to achieve exceptional customer service standards, overseeing operations and commercial practices, and leading and driving a customer-focused store experience.

What skills are necessary to succeed as an Assistant Manager at The Body Shop?

Strong relationship skills, ability to solve problems in a timely manner, demonstrated success in driving sales by leading and motivating a team, good IT skills, outstanding communication and operational skills are necessary to succeed as an Assistant Manager at The Body Shop.

Is flexibility required for this role?

Yes, flexibility to work across Sunday to Saturday, including holidays, nights and weekends, is required to meet the needs of the business as an Assistant Manager at The Body Shop.

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.