Logo of Huzzle

Assistant Manager, Customer Operations

image

Gap Inc.

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Newmarket

AI generated summary

  • You should have 1-3 years of retail management experience, strong communication skills, be metrics-driven, flexible with hours, able to lift 30 pounds, and knowledgeable about retail technology.
  • You will drive sales through customer focus, recruit and develop teams, implement efficiency plans, ensure SOP compliance, and leverage omni-channel strategies for a seamless customer experience.

Requirements

  • A current or former retail employee with 1-3 years of retail management experience.
  • A high school graduate or equivalent.
  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • Passionate about retail and thrive in a fastpaced environment.
  • Driven by metrics to deliver results to meet business goals.
  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
  • Ability to travel as required.

Responsibilities

  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
  • Recruit, hire and develop highly productive Brand Associate and Expert teams.
  • Own assigned area of responsibility.
  • Implement action plans to maximize efficiencies and productivity.
  • Perform Service Leader duties.
  • Ensure consistent execution of standard operating procedures.
  • Represent the brand and understand the competition and retail landscape.
  • Promote community involvement.
  • Leverage omni-channel to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.

FAQs

What is the primary responsibility of an Assistant Manager in Customer Operations at Gap?

The primary responsibility is to drive profitable sales growth through customer and product operations, merchandising, and talent development while supporting the execution of the store strategy to achieve performance goals.

What qualifications are required for the Assistant Manager position?

Candidates need to have 1-3 years of retail management experience and a high school diploma or equivalent.

Are there opportunities for career development within Gap?

Yes, the role emphasizes coaching and mentoring to help team members learn and grow.

What kind of work schedule should I expect if I take this position?

You should be agreeable to work a flexible schedule to meet the business needs, including holidays, evenings, overnight, and weekend shifts.

Is customer experience a significant focus of this role?

Yes, delivering a best-in-class customer experience is a key aspect of the role.

What benefits does Gap offer to employees?

Gap offers various benefits, including a merchandise discount, competitive paid time off, a registered retirement savings plan, medical, dental, and vision insurance, among others.

How does Gap approach diversity and inclusion?

Gap is committed to providing a workplace free from harassment and discrimination and actively promotes diversity and inclusion in recruitment, hiring, training, and promotions.

Are there any physical requirements for the Assistant Manager position?

Yes, candidates should be able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.

Will I need to work with retail technology in this position?

Yes, the Assistant Manager will need to utilize retail technology as part of their duties.

Is there an opportunity to lead teams in this role?

Yes, the Assistant Manager is responsible for teaching and coaching Leads, Experts, and Brand Associates to cultivate a high-performing team.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.