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Assistant Manager, Customer Operations

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Old Navy

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You should have 1-3 years in retail management, strong communication skills, be metrics-driven, flexible with hours, able to use retail tech, lift 30 lbs, and willing to travel as needed.
  • You will drive sales with a customer-centric approach, recruit and develop teams, implement efficiencies, ensure operational compliance, and enhance community involvement and omni-channel experiences.

Requirements

  • - A current or former retail employee with 1-3 years of retail management experience.
  • - A high school graduate or equivalent.
  • - A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • - Passionate about retail and thrive in a fastpaced environment.
  • - Driven by metrics to deliver results to meet business goals.
  • - Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • - Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • - Able to utilize retail technology.
  • - Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
  • - Ability to travel as required.

Responsibilities

  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
  • Recruit, hire and develop highly productive Brand Associate and Expert teams.
  • Own assigned area of responsibility.
  • Implement action plans to maximize efficiencies and productivity.
  • Perform Service Leader duties.
  • Ensure consistent execution of standard operating procedures.
  • Represent the brand and understand the competition and retail landscape.
  • Promote community involvement.
  • Leverage omni-channel to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.

FAQs

What is the primary responsibility of the Assistant Manager, Customer Operations at Old Navy?

The primary responsibility is to drive profitable sales growth through customer and product operations, merchandising, and talent development while supporting the execution of the store strategy to achieve performance goals.

What qualifications do I need to apply for this role?

You need to have 1-3 years of retail management experience and be a high school graduate or equivalent.

What kind of experience do I need for this position?

A current or former retail employee with 1-3 years of retail management experience is preferred.

What type of work environment can I expect at Old Navy?

Old Navy fosters a community of playful personalities in a fast-paced environment where employees are encouraged to be their most authentic selves.

Are there any age restrictions for applicants?

The job description does not mention specific age restrictions; however, applicants typically need to be at least 18 years old to work in retail management positions.

How flexible is the work schedule for the Assistant Manager role?

The role requires a flexible schedule to meet the needs of the business, including availability for holiday, evening, overnight, and weekend shifts.

What kind of training and development opportunities are available for this role?

The role includes coaching and mentoring opportunities to help develop a high-performing team, focusing on teaching and motivating Leads, Experts, and Brand Associates.

What are some of the benefits offered to employees at Old Navy?

Benefits include a merchandise discount, competitive paid time off, company match for donations and volunteer time, registered retirement savings plan, employee stock purchase plan, medical, dental, vision and life insurance, and virtual health care.

Is previous experience in retail required for this position?

Yes, previous experience in retail management (1-3 years) is a requirement for the Assistant Manager position.

Does Old Navy support diversity in the workplace?

Yes, Old Navy is committed to fostering a diverse and inclusive environment and has received recognition for its commitment to equality and diversity.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.