Assistant Manager - Gravesend, Kent

GDK (German Doner Kebab)

Aug 5, 2024

Applications are closed

Job
Full-time
Junior, Mid & Senior Level

Requirements

Here Is What You Need
Operationally focused on implementing brand standards and policies
Consistently deliver industry-leading guest service
Experience with previous openings would be ideal but is not essential
Ensure store operational requirements by following brand standards, scheduling and assigning employees
Comply with all requirements of Food Safety and Health and Hygiene standards
Maintain awareness of market trends in the hospitality industry, understanding forthcoming guest initiatives and monitoring what local competitors are doing
The guest first in everything we do
Understand P&L, budgets and managing payroll
Manage stock levels and availability
Manage all controllable costs to keep operations profitable
Understand weekly sales information
The guest first in everything we do
Maintain operations by coordinating and enforcing personnel policies and procedures in line with GDK brand standards.
Provide excellent management guidance to your team including training, development and leadership
Maintain a secure, safe and healthy environment for your team and your guests
Maintain store team member loyalty by coaching, developing and disciplining employees were necessary
Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge
Update colleagues on business performance, new initiatives and any issues that will enhance performance
The guest first in everything we do
Understand your guest and respond to guest complaints and comments
Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements
The guest first in everything we do

Responsibilities

- Operationally focused on implementing brand standards and policies
- Consistently deliver industry-leading guest service
- Ensure store operational requirements by following brand standards, scheduling and assigning employees
- Comply with all requirements of Food Safety and Health and Hygiene standards
- Maintain awareness of market trends in the hospitality industry, understanding forthcoming guest initiatives and monitoring what local competitors are doing
- Understand P&L, budgets and managing payroll
- Manage stock levels and availability
- Manage all controllable costs to keep operations profitable
- Understand weekly sales information
- Maintain operations by coordinating and enforcing personnel policies and procedures in line with GDK brand standards
- Provide excellent management guidance to your team including training, development and leadership
- Maintain a secure, safe and healthy environment for your team and your guests
- Maintain store team member loyalty by coaching, developing and disciplining employees where necessary
- Provide training to improve all team members and utilize cross-training methods to maintain productivity and create an environment where your team can grow their knowledge
- Update colleagues on business performance, new initiatives and any issues that will enhance performance
- Understand your guest and respond to guest complaints and comments
- Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements

FAQs

What is the job title for this position?

The job title is Assistant Manager.

Where is the location of the job?

The location of the job is in Gravesend, Kent.

What type of restaurant brand is this position associated with?

This position is associated with German Donner Kebab, a fast-growing restaurant brand in the Casual Dining market.

What are the primary responsibilities of an Assistant Manager?

The primary responsibilities include delivering revenue and profits, developing the team to provide exceptional guest care, controlling costs, and ensuring brand standards are met.

Is experience with previous openings required for this position?

Experience with previous openings is ideal but not essential.

What are some key operational duties of the Assistant Manager?

Key operational duties include implementing brand standards, managing stock levels, understanding P&L and budgets, and ensuring compliance with Food Safety and Health and Hygiene standards.

How important is guest service in this role?

Guest service is of utmost importance; the motto is "The guest first in everything we do."

What kind of training and development is provided to the team?

The Assistant Manager is responsible for providing training to improve team members, utilizing cross-training methods to enhance productivity and knowledge.

How does the Assistant Manager handle guest complaints?

The Assistant Manager is expected to understand guests, respond to their complaints and comments, and establish rapport to identify their needs.

What is the company’s stance on maintaining a safe work environment?

The Assistant Manager must maintain a secure, safe, and healthy environment for both the team and the guests.

GDK (German Doner Kebab)

Kebabs. Done Right.

Retail & Consumer Goods

Industry

1001-5000

Employees

2011

Founded Year

Mission & Purpose

German Doner Kebab (GDK) is a fast-casual restaurant brand that is revolutionizing the traditional kebab by offering a premium, high-quality dining experience. Positioned within the rapidly growing Mediterranean food sector, GDK stands out with its focused menu that emphasizes quality, consistency, and innovation. Using only the best ingredients, including lean meats imported from Germany and fresh, locally sourced vegetables, each order is freshly prepared to ensure an exceptional customer experience. With a vision to become one of the top fast-casual brands globally, GDK is rapidly expanding its presence across the UK, Europe, the Middle East, and North America.