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Assistant Manager, Guest Experience (16-month Contract) | Guildford Town Centre

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myGwork - LGBTQ+ Business Community

13d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Surrey

AI generated summary

  • You must be authorized to work in the country, have reliable transport, 1 year of people and leadership management experience, and be adaptable to a variable schedule, including weekends.
  • You will lead and support team development, enhance guest experience, manage operations, address employee and guest concerns, and oversee product presentation while adhering to safety policies.

Requirements

  • Job Requirements Eligibility
  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • Schedule/Availability
  • Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
  • Experience
  • 1 year people management experience
  • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
  • Job Assets (i.e., nice to have; not required)
  • Education: High school diploma, GED, or equivalent
  • Education: Bachelor's degree or equivalent
  • Experience: 1 year retail or sales specific management experience
  • Experience: 1 year recruiting, hiring, or training employees
  • Work Context (e.g., environment, interactions, physical)
  • Work occurs in an environment with bright lights and loud music
  • Work is accomplished as part of a team and also independently
  • Work may involve managing conflict or mediating problems between others or deescalating guest issues
  • Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
  • Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
  • Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
  • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)

Responsibilities

  • Core Responsibilities of the Job Leadership and People Management
  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
  • Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
  • Implement the Store Manager's People vision for the store and cascade to team members.
  • Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
  • Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
  • Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
  • Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
  • Guest Experience and Community
  • Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
  • Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
  • Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.
  • Operations, Product, and Strategy
  • Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
  • Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandising changes are accomplished.
  • Open and close the store in accordance with the opening and closing procedures.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Budget Responsibility
  • Accountable for delegated aspects of controllable budget and labor hours
  • People Management
  • Leadership role directly responsible for subset of store employees as delegated by Store Manager

FAQs

What is the job title for this position?

The job title is Assistant Manager, Guest Experience (16-month Contract) at Guildford Town Centre.

Is this position part-time or full-time?

This position is a full-time role.

What are the core responsibilities of the Assistant Manager, Guest Experience?

The core responsibilities include leadership and people management, guest experience enhancement, operational strategies, and budget responsibility.

Do I need previous management experience to apply?

Yes, 1 year of people management experience is required.

What qualifications are needed for this position?

A high school diploma or equivalent is required, and a bachelor's degree or equivalent is considered an asset.

Are there opportunities for employee development?

Yes, lululemon offers extensive development course offerings, mentorship programs, and opportunities for career growth.

What are the working hours for this role?

The work occurs on a variable schedule, which could include early mornings, afternoons, evenings, late nights, as well as weekends and holidays.

Is there a focus on diversity and inclusion in this role?

Yes, lululemon emphasizes creating a respectful and inclusive team environment that celebrates differences.

What type of compensation can I expect?

The base pay range for this position is from $24.78 to $33.53 per hour, and there is a target bonus of an additional 25%.

Are there any employee benefits included?

Yes, benefits include extended health and dental plans, paid time off, a savings and retirement plan matching, generous employee discounts, fitness and yoga classes, and more.

Do I need to be authorized to work in Canada to apply?

Yes, you must be legally authorized to work in the country where the store is located.

What is the work environment like?

The work environment includes bright lights and loud music and involves interacting with team members and guests in a retail setting.

Can you elaborate on performance management responsibilities?

Responsibilities include providing direct feedback, conducting continuous check-ins, acknowledging team achievements, managing performance documentation, and addressing performance concerns.

Is experience in retail management beneficial for this role?

Yes, having experience in retail or sales-specific management is considered an asset.

Will I be required to perform physical tasks?

Yes, the role may involve moving boxes weighing up to 30 lbs (13.6 kg) and being active on the retail floor for most of the shift.

myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.