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Assistant Manager - London

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Alo Yoga

8d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You should have retail leadership experience, MS Office knowledge, strong communication skills, multitasking ability, an entrepreneurial mindset, and a commitment to Alo's principles.
  • You will lead the Sales & Service team, enhance guest experiences, optimize sales strategies, manage budgets, coach staff, and ensure alignment with organizational goals and brand principles.

Requirements

  • Prior leadership experience experience in retail or related industry
  • Working knowledge of MS Office (Word, Excel and Outlook)
  • Extraordinary interpersonal and communication skills, both verbal and written
  • Agile with the ability to handle multiple tasks in a changing environment
  • Highly Motivated by driving business in a fast-paced, innovative environment
  • Business owner mindset with an entrepreneurial spirit
  • Independent work ethic, time management skills, and personal accountability
  • Aligns with and embodies Alo's Guiding Principles
  • Seniority Level: Mid-Senior level
  • Candidates must have the right to live and work in the UK.

Responsibilities

  • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
  • Ensure that the Sales, Service, and Community team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
  • Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture

FAQs

What is the primary responsibility of the Assistant Manager at Alo?

The primary responsibility is to bring Alo's business and guest experience strategy to life in the store, ensuring that guest experience is exceptional while driving sales and managing the Sales & Service team.

What qualifications are required for this role?

Candidates should have prior leadership experience in retail or a related industry, working knowledge of MS Office, extraordinary interpersonal and communication skills, and a highly motivated attitude in a fast-paced environment.

What are the expected working hours for the Assistant Manager position?

The position is a full-time role with a 40-hour workweek, requiring availability for opening, closing, and weekend shifts.

Is there a particular mindset or attitude required for this role?

Yes, candidates should demonstrate a business owner mindset with an entrepreneurial spirit and align with and embody Alo's Guiding Principles.

What does the interview process look like at Alo?

The interview process is designed to be fair and transparent, and if candidates require reasonable adjustments, they are encouraged to communicate their needs during the application process.

Is Alo committed to diversity and inclusion in its hiring practices?

Yes, Alo is an Equal Opportunity Employer and is committed to an active Inclusion, Diversity, and Equal Opportunities Policy throughout the recruitment and selection process.

Will I need to manage a team in this role?

Yes, the Assistant Manager will oversee the Sales & Service team, ensuring coaching, development, and a strong guest experience.

How does Alo support professional development for its employees?

The Assistant Manager role includes continuous coaching and development of team members, fostering talent growth and communication within the team.

What is the company's stance on work-life balance?

Alo emphasizes supporting the needs of the business while ensuring a balanced schedule for employees, which may require flexibility in hours.

Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Retail & Consumer Goods
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.