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Assistant Manager (m/d/w)

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Foot Locker

Feb 17

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Heidelberg

AI generated summary

  • You must have 1+ years in retail leadership, confidence in customer engagement, strong problem-solving skills, ethical integrity, and flexible availability for evenings and weekends.
  • You will coach your team, ensure high customer satisfaction, drive sales, manage merchandising, stay updated on product trends, and foster a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the primary responsibilities of the Assistant Manager?

The primary responsibilities include coaching and motivating the team to provide exceptional customer service, ensuring customer satisfaction, implementing sales and merchandising strategies, acting as a liaison between customers, vendors, and store management, and contributing to a positive and inclusive work environment.

What qualifications are necessary for this role?

A proven leadership experience with at least 1 year in a customer-facing sales environment, confidence in delivering exceptional customer experiences, motivation to achieve outstanding results, creativity in responding to changing demands, strong cognitive and mathematical skills, and a high level of ethics and integrity are necessary qualifications.

Is prior retail experience required for this position?

Yes, at least 1 year of experience in a sales environment with customer contact is required.

What type of availability is expected for this role?

Flexible availability is required, including evenings, weekends, and during holiday seasons.

How will my performance be measured in this position?

Your performance will be measured by your ability to drive sales and maximize profit goals for the specific store.

Will I be responsible for training new employees?

Yes, part of your role will involve coaching and training your team to enhance their skills in customer service and sales.

What is the work environment like?

The work environment is a fast-paced omni-channel retail setting that values teamwork, creativity, and exceptional customer experiences.

Are there opportunities for professional growth in this position?

Yes, there are opportunities for professional growth as you develop leadership skills and contribute to team success, which can lead to advancement in the company.

What kind of products will I need to be knowledgeable about?

You will need to have knowledge about all the products offered in the store, as well as current and upcoming trends to effectively meet customer needs.

Is this position open to all genders and backgrounds?

Yes, the position is open to all genders and backgrounds, promoting a diverse and inclusive workplace.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.