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Assistant Manager (m/d/w), Neuhauser Str.

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Munich

AI generated summary

  • You must have proven leadership skills, 1-year retail experience, strong problem-solving abilities, creativity, ethical integrity, and flexible availability for varying hours.
  • You will coach your team to enhance sales and customer service, ensure customer satisfaction, manage merchandising, and stay updated on product knowledge and trends while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the primary responsibilities of an Assistant Manager at Neuhauser Str.?

The primary responsibilities include coaching and motivating the team to deliver exceptional customer service, ensuring high levels of customer satisfaction, implementing sales, merchandising, and operational expectations, and acting as a liaison between customers, sales staff, and store management.

What qualifications are necessary for this position?

Qualifications include proven leadership skills with at least 1 year of experience in a customer-facing retail environment, confidence in delivering exceptional customer experience, strong motivation for achieving outstanding results, creativity in responding to changing demands, the ability to work independently, strong cognitive and mathematical skills, a high standard of ethics and integrity, and flexible availability including evenings and weekends.

Is there room for career growth in this role?

Yes, the Assistant Manager role offers opportunities for career advancement within the company by demonstrating leadership capabilities and exceptional performance in driving sales and customer service.

What type of work environment can one expect?

You can expect a positive and inclusive work environment that encourages team collaboration and a strong commitment to delivering excellent customer service.

How is performance measured in this role?

Performance is measured by the ability to drive sales and maximize profit targets for the specific store, as well as the effectiveness in delivering exceptional customer experiences.

Are there training opportunities available for assistants in this role?

Yes, there are training opportunities available to enhance product knowledge, customer service skills, and team leadership abilities.

What are the working hours for this position?

The working hours can be flexible and include evenings, weekends, and holiday periods as required by store operations.

Is product knowledge important for this position?

Yes, maintaining strong product knowledge and keeping up-to-date with current and future product trends is essential in meeting customer needs and enhancing their shopping experience.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.