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Assistant Manager (m/w/d)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dresden

AI generated summary

  • You need proven leadership skills, customer engagement experience, motivation for results, creativity, strong problem-solving abilities, and flexible availability, including evenings and weekends.
  • You will coach and motivate your team, ensure customer satisfaction, manage sales and merchandising, and provide product knowledge to enhance customer experiences in a positive environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications are needed for the Assistant Manager position?

The ideal candidate should have proven leadership skills with at least 1 year of experience in a customer-facing retail environment, confidence in delivering exceptional customer experiences, strong cognitive and mathematical abilities, and a flexible availability including evenings and weekends.

What are the key responsibilities of the Assistant Manager?

The Assistant Manager is responsible for coaching and motivating the team to achieve sales targets while ensuring high levels of customer satisfaction, implementing sales, customer experience, and merchandising expectations, and acting as a liaison between customers, staff, and store management.

Is prior retail experience required for this role?

Yes, at least 1 year of experience in a sales environment with customer contact is required.

Will the Assistant Manager have leadership duties in the absence of the Store Manager?

Yes, in the absence of the Store Manager, the Assistant Manager will take on all leadership responsibilities.

What is the work schedule like for this position?

The schedule is flexible and may include evenings, weekends, and holiday hours, depending on store needs.

How is employee performance measured in this role?

Performance is measured by the ability to promote sales and maximize profit goals for the store.

Does this position require knowledge of current product trends?

Yes, staying current with product knowledge and future trends is essential to meet customer needs.

What type of work environment should the Assistant Manager help create?

The Assistant Manager should contribute to a positive and inclusive work environment.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.