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Assistant Manager (m/w/d), EKZ Pep

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Munich

AI generated summary

  • You need proven leadership skills with 1+ year in sales, confidence in customer engagement, motivation for results, creativity in a dynamic retail setting, strong cognitive skills, and flexible availability.
  • You will coach and motivate your team, ensure high customer satisfaction, manage sales and merchandising, act as a liaison, and maintain product knowledge to meet customer needs in a positive environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the main responsibilities of the Assistant Manager at EKZ Pep?

The main responsibilities include coaching and motivating the team, ensuring high levels of customer satisfaction, implementing sales, customer experience, merchandising, and operational expectations, acting as a liaison between customers, sales staff, and store management, and maintaining up-to-date product knowledge.

What qualifications are required for this position?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in committing to exceptional customer experiences, motivation to achieve outstanding results, creativity in responding to changing demands, strong cognitive and mathematical skills, a high level of ethics and integrity, and flexible availability.

Is previous experience in retail necessary for this role?

Yes, at least 1 year of experience in a sales environment with customer contact is required.

What qualities are expected from an ideal candidate?

An ideal candidate should exhibit confidence, motivation for results, creativity, strong problem-solving abilities, and a high level of ethics and integrity.

What is the working schedule like for this position?

The position requires flexible availability, including evenings, weekends, and holiday periods.

How is performance measured in this role?

Performance is measured by the ability to drive sales and maximize profit goals for the specific store.

Will there be opportunities for training and development?

Yes, coaching and training team members to provide exceptional customer service is a key responsibility of the Assistant Manager.

Is knowledge of sports products necessary for this job?

Yes, enthusiasm and knowledge of sports products are important for engaging customers and providing excellent service.

Do I need to manage a team, and if so, to what extent?

Yes, you will be responsible for coaching and motivating your team, and you will lead them during the absence of the Store Manager.

Will I need to handle customer inquiries and complaints?

Yes, you will play a crucial role in ensuring customer satisfaction, which includes addressing inquiries and resolving complaints effectively.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.