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Assistant Manager (m/w/d), Gropius Passagen

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need proven leadership skills, 1+ year in sales, confidence in customer engagement, creativity in fast-paced retail, strong cognitive abilities, high ethics, and flexible availability.
  • You will coach and motivate your team, ensure high customer satisfaction, manage sales, and maintain product knowledge while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the primary responsibilities of the Assistant Manager at Gropius Passagen?

The primary responsibilities include coaching and motivating the team to achieve sales and provide exceptional customer service, ensuring high customer satisfaction through product knowledge and collaboration, executing sales and merchandising expectations, acting as a liaison between customers and store management, staying updated on product knowledge and trends, and contributing to a positive and inclusive work environment.

What qualifications are required for this position?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in delivering an exceptional customer experience, motivation to achieve outstanding results, creativity and versatility in response to changing retail demands, strong cognitive and mathematical skills, a high level of ethics and integrity, and flexible availability including evenings, weekends, and holidays.

Is experience in a retail environment necessary for this role?

Yes, at least 1 year of experience in a sales environment with customer contact is required.

How is performance measured for the Assistant Manager role?

Performance is measured by the ability to drive sales and maximize profit goals for a specific store.

What type of work environment can I expect in this role?

You can expect a fast-paced and dynamic omni-channel retail environment that values teamwork, creativity, and customer engagement.

Will I be required to work on weekends?

Yes, flexible availability is required, including evenings, weekends, and holiday periods.

Is there a focus on staff training in this position?

Yes, coaching and training your team to provide a great customer experience is a key responsibility of the Assistant Manager role.

What level of product knowledge is expected from the Assistant Manager?

A strong product knowledge is expected, along with the ability to stay updated on current and future products and trends to effectively meet customer needs.

What qualities are important for a candidate applying for this position?

Important qualities include strong leadership abilities, a commitment to customer satisfaction, motivation to achieve goals, creativity in problem-solving, high ethical standards, and the ability to work independently.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.