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Assistant Manager (m/w/d), Schillerstraße

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Frankfurt

AI generated summary

  • You should have leadership experience in retail, a commitment to customer service, problem-solving skills, and flexible availability, with a strong ethical foundation.
  • You will coach your team, ensure high customer satisfaction, drive sales, manage merchandising, stay updated on products, and foster a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What is the primary responsibility of the Assistant Manager?

The primary responsibility of the Assistant Manager is to coach and lead the team in providing a great customer experience while managing various aspects of store operations, including staffing, training, merchandising, and asset protection.

Is prior experience in retail necessary for this position?

Yes, a proven leadership ability with at least 1 year of experience in a customer-facing sales environment is required.

What skills are important for the Assistant Manager role?

Important skills include leadership, customer service commitment, creativity in responding to changing demands, problem analysis, and decision-making abilities, along with strong ethics and integrity.

Are evening and weekend availability required for this role?

Yes, flexible availability, including evenings, weekends, and holiday periods, is required for the Assistant Manager position.

How will my performance be evaluated in this role?

Your performance will be measured by your ability to drive sales and maximize profit goals for the specific store.

What role does coaching play in this position?

Coaching plays a significant role as you'll be responsible for motivating your team to achieve exceptional sales and customer service outcomes.

Will I receive training for this role?

Yes, training will be provided to ensure you and your team deliver excellent customer service and stay updated on product knowledge and trends.

Is there any requirement to maintain product knowledge?

Yes, it is essential to stay informed about product knowledge and current or upcoming products and trends to effectively meet customer needs.

What is the expectation regarding teamwork in this role?

A good collaboration with colleagues is expected to ensure excellent customer service and maintain a positive and inclusive working environment.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.