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Assistant Manager (m/w/d), Spandau Arcaden

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Foot Locker

29d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need proven leadership skills with 1+ year in retail, confidence in enhancing customer experiences, creativity in a dynamic environment, strong problem-solving, and flexible availability.
  • You will coach and motivate the team, ensure customer satisfaction, implement sales and merchandising strategies, stay updated on products, and foster a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications are required for the Assistant Manager position?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in delivering exceptional customer experiences, motivation to achieve outstanding results, creativity in responding to changing demands, strong cognitive and mathematical skills, and a high level of ethics, integrity, and trust.

What are the main responsibilities of the Assistant Manager?

The Assistant Manager is responsible for coaching and motivating the team to drive sales and provide exceptional customer service, ensuring high levels of customer satisfaction, implementing sales and operational expectations, acting as a liaison between customers, vendors, and store management, maintaining product knowledge and market trends, and contributing to a positive and inclusive work environment.

Is there flexibility in the work schedule?

Yes, the position requires flexible availability, including evenings, weekends, and holiday periods.

What type of work environment can I expect?

You can expect a dynamic and fast-paced omni-channel retail environment that values teamwork, customer service, and a positive, inclusive atmosphere.

How is performance measured for this role?

Performance is measured by the ability to drive sales and maximize profit goals for the store, as well as the effectiveness in leading the team and enhancing the customer experience.

Is prior experience in retail required?

Yes, prior experience in a sales environment with direct customer contact is necessary to effectively coach and develop the team.

Will there be opportunities for professional development?

Yes, the role includes coaching and training opportunities to help enhance your skills and career progression within the company.

Can I apply if I have a passion for sports products?

Absolutely! A passion for sports products is not only welcomed but encouraged, as it can enhance customer interactions and improve overall sales performance.

What is the company culture like?

The company culture promotes positivity, inclusiveness, and teamwork, focusing on delivering outstanding customer experiences while fostering a supportive work environment.

Are there advancement opportunities within the company?

Yes, the company offers opportunities for career advancement based on performance and professional development.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.