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Assistant Manager (m/w/d), The Playce

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Foot Locker

30d ago

  • Job
    Full-time
    Junior Level
  • Berlin

AI generated summary

  • You need proven leadership skills, 1+ year customer-facing experience, a passion for exceptional service, creativity in a fast-paced environment, strong problem-solving abilities, and flexible availability.
  • You will coach your team, ensure customer satisfaction, drive sales, manage merchandising, stay updated on product knowledge, and foster a positive work environment for excellent service.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications are required for the Assistant Manager position at The Playce?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in providing exceptional customer experiences, and strong cognitive and mathematical abilities, among other qualifications.

What are the main responsibilities of the Assistant Manager?

The Assistant Manager is responsible for coaching and motivating the team to achieve sales while providing exceptional customer service, ensuring high levels of customer satisfaction, implementing sales and merchandising strategies, and acting as a liaison between customers, vendors, and store management.

Is there a requirement for flexible availability?

Yes, flexibility is required, including availability for evenings, weekends, and holiday times.

Is prior experience in retail necessary for this role?

Yes, a minimum of 1 year of experience in a sales environment with customer contact is required.

What sort of environment will I be working in as an Assistant Manager?

You will be working in a fast-paced, dynamic omni-channel retail environment that promotes a positive and inclusive workplace.

How will my performance be measured in this role?

Your performance will be measured by your ability to drive sales and maximize profit goals for the store, as well as your effectiveness in providing excellent customer experiences.

Are there opportunities for professional development in this position?

Yes, the role involves coaching and training team members, which provides opportunities for your own development as well as that of your team.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.