Assistant Manager Rideau Centre

TUMI

Jul 11, 2024

Applications are closed

Job
Part-time
Mid & Senior Level
Hospitality & Retail
Ottawa

Requirements

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Values a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI’s.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.

Responsibilities

Performance to Goals:
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture
Leadership and Initiative:
Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
Take pride in work and strives for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.
People Development:
Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.
Communication and Relationship Building:
Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team.
Demonstrate ethical conduct when completing job duties.
Promote the organization’s goals and adapt flexibly to change.
Ability to remain calm and deescalate situations.
Collaborate effectively with team.
Compliance:
Assist the Store Manager with managing the store schedule and timecards and payroll.
Maintain Tumi University Training.
Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

FAQs

What are the key responsibilities of the Assistant Manager at Rideau Centre?

The key responsibilities include meeting personal sales and KPI metrics, demonstrating leadership and initiative, supporting people development through training and coaching, effective communication and relationship building, ensuring compliance with company policies, and managing visual merchandising and client experience.

What performance metrics are expected from the Assistant Manager?

The Assistant Manager is expected to meet and exceed personal sales goals as well as KPI metrics, which include conversion rates, dollars per transaction (DPT), units per transaction (UPT), and client data capture.

How does the Assistant Manager participate in people development?

The Assistant Manager aids in training and developing store associates through roleplay and coaching, assists the Store Manager in monitoring training effectiveness, provides feedback, and helps recruit high-performing team members.

What skills are essential for effective communication in this role?

Essential skills include strong written and verbal communication abilities that adapt to various audiences, ethical conduct, the capacity to remain calm in tense situations, and the ability to collaborate effectively with the team.

What compliance duties does the Assistant Manager have?

The Assistant Manager assists the Store Manager with managing the store schedule, timecards, and payroll, maintains Tumi University training, and adheres to all company policies and procedures.

How is visual merchandising important in this role?

The Assistant Manager ensures that the store follows visual merchandising guidelines and directives, promotes excellent client service, and ensures a consistent superior client experience through effective event strategies.

What qualifications are necessary for the Assistant Manager position?

Necessary qualifications include a strong understanding of the TUMI brand, a collaborative mindset, sales experience in the luxury market, proven success in meeting sales goals, and strong time management skills.

What are the physical requirements for this job?

The retail team is required to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

What scheduling flexibility is required for the Assistant Manager?

The position requires flexible availability to work nights, weekends, mornings, and holidays as needed.

What qualities define a successful Assistant Manager?

A successful Assistant Manager possesses integrity, a strong sense of initiative, the ability to lead by example, strong time management skills, and a genuine passion for the TUMI brand and client experience.

TUMI

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods

Industry

1001-5000

Employees

1975

Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.