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Assistant Patient Pathway Administrator

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Oxford University Hospitals NHS Foundation Trust

7d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Healthcare
  • Oxford

AI generated summary

  • You must provide administrative support, manage clinic appointments, ensure timely correspondence, address queries, and help meet 18-week RTT targets while collaborating with clinical staff.
  • You will provide administrative support, manage appointments, produce clinical correspondence, address queries, and ensure compliance with referral to treatment targets.

Requirements

  • Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.
  • Book New and Follow up clinic appointments. Utilise vacant slots to bring forward clinically triaged urgent patients ensuring best use of clinic lists. Assist with the processing of new referrals on eRS (Choose and Book / DBS / e-referral systems)
  • Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.
  • Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

Responsibilities

  • Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.
  • Book New and Follow up clinic appointments. Utilise vacant slots to bring forward clinically triaged urgent patients ensuring best use of clinic lists. Assist with the processing of new referrals on eRS (Choose and Book / DBS / e-referral systems)
  • Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.
  • Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

FAQs

What are the main responsibilities of the Assistant Patient Pathway Administrator?

The main responsibilities include providing administrative support to consultants and clinical staff, managing diary administration, producing clinical correspondence, booking clinic appointments, addressing queries from referrers and patients, and ensuring compliance with referral to treatment targets.

What skills are necessary for this position?

Necessary skills include strong organizational abilities, excellent communication skills, proficiency in using digital transcription systems, attention to detail for high-quality correspondence, and the capability to work collaboratively within a team.

What software systems will I need to use in this role?

You will need to use the Trust digital transcription systems, as well as eRS (Choose and Book / DBS / e-referral systems) for processing referrals and booking appointments.

What should I do if I have questions about the role?

For further details or informal visits, you can contact Goncalo Silva, the Assistant Service Manager for Gastroscopy, via email at Goncalo.Silva@ouh.nhs.uk.

Is there an emphasis on patient experience in this role?

Yes, the role underscores the importance of effective patient administration, which directly impacts the quality of patient care and overall patient experience.

What values guide the culture at Oxford University Hospitals NHS Foundation Trust?

The Trust is guided by values of compassion, respect, learning, delivery, improvement, and excellence, collectively referred to as Delivering Compassionate Excellence.

Are there opportunities for professional development in this position?

While specific development opportunities are not outlined in the job description, working within one of the largest NHS teaching trusts typically provides various avenues for training and advancement.

What is the expected turnaround time for producing clinical correspondence?

The expected turnaround time for producing clinical correspondence is within 7 working days.

Will I be responsible for handling patient queries directly?

Yes, you will act upon queries from referrers, patients, and relevant parties, providing reassurance and support by finding appropriate solutions.

What hospitals are part of the Oxford University Hospitals NHS Foundation Trust?

The Trust comprises four hospitals: the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and Horton General Hospital in Banbury.

Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.