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Assistant Project Manager - Special Projects

  • Job
    Mid & Senior Level
  • Business, Operations & Strategy
  • Boston

AI generated summary

  • You need 3-5 years’ construction experience, a Bachelor’s Degree or equivalent, ability to manage projects profitably, understand construction practices, have excellent communication skills, be proficient with MS Office, and create an inclusive culture.
  • You will investigate and track warranty issues, manage on-site events, coordinate with field organizations, track costs, report to financial teams, improve quality of warranty claims, assist with special projects, provide project oversight, and ensure client satisfaction.


  • Experience: 3-5 years’ experience in construction industry, building/facilities operations.
  • Education: Bachelor’s Degree in construction related field or equivalent experience.
  • Additional Role Specific Skills: Proven ability to manage the entire project management construction cycle profitably and with strong client Experience in/with construction trades a plus but not required.
  • Understanding of construction principles, practices, procedures, means and methods.
  • Excellent verbal and written communication skills in English.
  • Demonstrated initiative, follow through, resourcefulness, efficiency and attention to detail.
  • Strong working knowledge of MS Office (MS Word, Excel, PowerPoint).
  • Ability to learn new software and applications.
  • Ability to quickly learn organization structure and stakeholders.
  • Ability to create a culture of inclusion and belonging by acting with courage, humility and curiosity; desire to learn about others and self-reflect.


  • Investigates, facilitates, and tracks warranty issues and costs.
  • Acts as a technical and managing resource for on-site warranty events, coordinating with appropriate field organization or groups as required.
  • Ensuring warranty events meet established standards in processing timeliness and quality.
  • Reviews all information available to assess entire warranty claim. Works with project team to ensure responsible party is held accountable.
  • Utilizes facts and resources to approve processing of warranty claims within delegation of authority. Escalates high dollar and exceptional claims through the appropriate process.
  • Tracks and reports costs to financial and project teams monthly in conjunction with Leadership. Ensures timely communication of all costs over $2,000 to Leadership and Finance team.
  • Coordinates communications within Warranty department and with internal and external project teams, including owners and subcontractors.
  • Communicates trends and issues to Leadership and Project Teams. Ensures that project teams are updated on what is happening on their accounts.
  • Helps facilitate best practices for warranty claims and standardizes operating procedures yielding consistent quality that can be measured and tracked.
  • Assists with scheduled audits of warranty events, documents and reports results, and reviews with Leadership to improve overall quality of warranty claims.
  • Provides support, interpretation of warranty policy, guidance on warranty claim processing, system expertise, and ad-hoc training for project teams.
  • Responds to emergencies immediately after being notified ensuring scheduled plans are clearly communicated and followed-up on with internal and external clients.
  • Coaches and guides clients toward resolving issues.
  • Provides updates, follows-up, tracks and monitors issue until closure.
  • Alerts internal client team to trends and potential issues.
  • Notifies Project Executive of all calls pertaining to project.
  • Oversees and manages assigned special projects in accordance with Shawmut’s Best Practices and client needs and expectations.
  • Helps oversee and manage projects less than $1,000,000 for core clients called Special Projects. Assists with creating an internal project, client proposals, locking budgets and collecting COIs.
  • Timely generation and processing of invoices for both Special Projects and Warranty projects.
  • Assists in providing on-going maintenance training and coaching to project teams to ensure knowledge, skills and abilities are maintained and expected level of performance is being achieved.
  • Oversees and manages close-out of assigned projects in accordance with Shawmut’s Best Practices and client needs and expectations.
  • Works with project team to obtain understanding of project condition prior to close-out.
  • Attend Close-out meeting to assist project teams in ensuring efficient turnover and gain project knowledge in inspections, punch list, systems commissioning and O&M training.


What is the main goal of the Assistant Project Manager - Special Projects role?

The main goal of this role is to consistently deliver construction and post construction services that meet or exceed Shawmut's goals by managing processes, building strong relationships with clients, subcontractors, and Shawmut staff.

What kind of training and development tools can I expect to receive as an Assistant Project Manager?

As an Assistant Project Manager at Shawmut, you can expect specialized training and development tools that will support you in running projects, collaborating with clients, and developing professionally.

What is the key skillset required for this role?

The key skillset required for this role includes strong project management skills, ability to build and maintain relationships, effective communication skills, and a passion for delivering high-quality projects on time and within budget.

Can you provide more details on the responsibilities of an Assistant Project Manager in special projects?

Some of the responsibilities of an Assistant Project Manager in special projects include managing construction processes, overseeing post-construction services, collaborating with clients to meet their needs, and working closely with subcontractors and Shawmut staff to ensure successful project delivery.

A Better Building Experience.

Engineering & Construction
Founded Year

Mission & Purpose

At Shawmut Design and Construction, we promise our clients a better building experience. As an award-winning construction management firm, we are dedicated to outperforming expectations every day—a responsibility we take seriously as employee-owners and a promise we make to each one of our partners. Right from the start—all the way to the ribbon cutting—we promise our clients a building experience that’s the very best. Winning for clients is our passion. We succeed when our clients enjoy the building process as much as the building itself. To be the best, we need to cultivate the best talent. We work to create an inclusive environment where everyone reaches their fullest potential, with a Diversity Leadership Council driving our journey toward diversity, equity, and inclusion. Shawmut is 100% employee-owned which means every employee has a vested interest in the success of the company and the success of our clients’ projects. As part owners through the Employee Stock Ownership Plan (ESOP), each employee takes pride in being part of a talent-driven and leading-edge organization focused on delivering exceptional client service.