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Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth

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New Balance

Sep 10

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Portsmouth

Requirements

  • Requirements for Success:
  • Team Player
  • Proven experience in a supervisory position
  • Ability to lead and coach a team
  • Knowledge of retail KPIs
  • Previous experience in retail desirable
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Understanding of POS register systems
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
  • Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
  • Understanding customer expectations and training your team to always reach or exceed their expectations
  • Guides and provides training to all team members in relation to products, NB technologies and seasonal products
  • Assists in co-ordinating rota and scheduling
  • Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
  • Supports the recruitment, induction, training, and development of the store team
  • Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
  • Dealing with enquiries and an escalation route for customer complaints
  • Understanding and supporting store operations, policies and procedures via the retail game changer
  • Adhere to company’s policies and procedures
  • Perform other duties that as required from the business or Store Manager

FAQs

What is the role of the Assistant Retail Store Manager at New Balance?

The Assistant Retail Store Manager is responsible for supporting the Store Manager in day-to-day store operations, delivering exceptional customer service, training team members, analyzing store performance, and helping to boost sales.

What qualifications are required for this position?

The ideal candidate should have proven experience in a supervisory position, strong leadership skills, knowledge of retail KPIs, previous retail experience, effective communication skills, and a passion for retail and sales.

Is prior retail experience necessary?

Previous experience in retail is desirable, but a strong passion for retail and customer service is essential.

What are the major responsibilities of this role?

Major responsibilities include analyzing store performance, ensuring customer satisfaction, training team members, coordinating schedules, minimizing losses, supporting staff recruitment and development, and managing customer inquiries and complaints.

What type of schedule should I expect?

The role requires a flexible work schedule, including availability to work on weekends and holidays.

Are there opportunities for career development in this position?

Yes, there are great development opportunities available for employees, allowing for growth within the company.

What benefits do employees receive?

Employees receive competitive compensation, the potential to earn more through a Retail Bonus Scheme, generous staff discounts, and a flexible uniform package, among others.

Will I need to understand retail operational processes?

Yes, the ability to perform basic math and have a general understanding of retail operational processes is required for this role.

How can I apply for this position?

Interested candidates can apply by submitting their application through the New Balance careers page or any designated job listing platform.

What is the working environment like at New Balance?

New Balance promotes inclusive working environments across all their European locations, fostering a supportive team atmosphere.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

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