Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Sales Manager

image

Marriott International

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You need a high school diploma or GED, 2 years in sales, English proficiency, and knowledge of Arabic is a plus. Must be flexible for nights, weekends, and holidays.
  • You will manage sales operations, support staff, close sales, train executives, analyze reports, address customer concerns, and foster a positive work environment while meeting sales goals.

Requirements

  • High school diploma or GED; minimum 2 years’ as Sales Executive or Sales team Leader
  • Proficiency in English
  • Knowledge of Arabic language is advantageous, for Sales positions.
  • Successful Candidates Will Be Willing To:
  • Begin work as business needs dictate
  • Work at night (occasionally)
  • Must be willing to work weekends and holidays as required by business needs
  • Be reachable during off-hours

Responsibilities

  • Manages with DOS the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. As directed by the Director of Sales, provides necessary resources, coaching and training on sales techniques to the sales staff. Works with DOS to resolve conflicts and manage team performance. Helps monitor the guest experience and proactively responds to customer concerns. Assists the DOS with other duties as directed.
  • Be available to support Sales Executives by performing sales closings as part of a Take-Over process or when the Sales Executive.
  • Follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately. Being available to support Sales Executives by performing after-sale Button-up calls, contract signing follow up calls, collection calls and other follow up calls as directed by DOS. Develop relationships with prospective owners by soliciting and following up on referrals and leads.
  • Be responsible for delivering specific training opportunities as required and directed by sales management both at working site and at any other MVC location as directed.
  • As directed by DOS, work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations. Support development of self-generated business by working existing customer base and local community. Help DOS evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc. Helps DOS in creating and monitoring the process to assign Sales Executives to prospective owners/members.
  • Close sales as appropriate; be the second face for the customer. Aid the DOS in managing the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations. Provide information to, and answer questions from, guests regarding specific topics related to vacation ownership, seasonal travel and financing options. Review and approve documentation for a sale. Close deals with the signing of paperwork and Clubs Rules. Handle any overflow from tour waves. Support the presentation and ratification of contracts to new owners. Greet guests and make initial introductions to front desk and/or Sales Executives. As directed by DOS, make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).
  • Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments and provides a haven for open and honest communication. Helps DOS in managing the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral, and professional manner at all times. Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance. Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues. As directed by DOS, schedule Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow. Conduct and/or contribute to material for Daily Huddles/Line Ups. As directed by DOS, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls]), and provide effective motivational messages to sales team based on performance. Helps DOS in managing the Daily Sales Executive Tour Rotation to ensure that it is accurate. Helps DOS in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center. Determine when issue escalation is required. Helps DOS in Developing, maintaining and enhancing the 'Culture of Excellence' in all facets of the Sales Gallery/Center operation. Interview new candidates for Sales Executive positions.
  • Respond to customer questions, complaints, and/or concerns. Communicate with customers when escalated issues arise. Respond to cancellations with call back to customer. Coordinate with Quality Assurance and Contracts to relay important information or issues down to the sales line. Helps DOS develop plans to proactively deal with and mitigate common customer problems/complaints.
  • At direction of DOS, provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity). Maintain a presence on the sales floor during selling sessions to serve as a resource for Sales Executive on an as needed basis. Build team camaraderie and Sales Executive confidence to achieve sales goals. At direction of DOS, conduct Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals. Helps DOS in managing the on-boarding of new Sales Executives and ensuring proficiency in the sales process before a Sales Executive is put on the rotation. At direction of DOS, conduct one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc. Deliver training to sales workforce. Helps DOS in addressing issues related to employee concerns (e.g., work-place conflict, performance issues). Prepare Sales Executives with multiple strategies for overcoming a broad range of sales objections. At direction of DOS, develop, conduct and supervise regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas. Help DOS facilitate regular training and feedback sessions with new hires. Supervise and monitor sales presentations to ensure effective conformity with standards in terms of content and collateral. Accompany Sales Executives on ride-alongs as a means of identifying areas to provide feedback on performance. Diagnose issues with under-performing Sales Executives. Support the hiring process by participating in recruiting activities. Interpret and coach Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels. Monitor and provide coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing).
  • Perform other duties as assigned.

FAQs

What is the primary responsibility of the Assistant Sales Manager?

The primary responsibility of the Assistant Sales Manager is to manage the operation of the sales gallery, including scheduling Sales Executives, assisting in closing sales, generating new business, and providing coaching and training to the sales staff.

What are the educational requirements for the Assistant Sales Manager position?

A high school diploma or GED is required, along with a minimum of 2 years of experience as a Sales Executive or Sales Team Leader.

Is knowledge of any languages required for this role?

Proficiency in English is required, and knowledge of the Arabic language is advantageous, especially for sales positions.

Will the Assistant Sales Manager be required to work weekends and holidays?

Yes, the Assistant Sales Manager must be willing to work weekends and holidays as required by business needs.

What skills are important for the Assistant Sales Manager position?

Important skills for the Assistant Sales Manager position include adaptability, communication, problem-solving, decision-making, planning and organizing, and sales coaching.

What kind of training will the Assistant Sales Manager provide?

The Assistant Sales Manager will be responsible for delivering specific training opportunities as required and directed by sales management, both at the working site and at other MVC locations.

Will the Assistant Sales Manager be involved in resolving conflicts within the team?

Yes, the Assistant Sales Manager will help resolve conflicts and manage team performance, working closely with the Director of Sales.

What is meant by "Building Customer Base" in the job responsibilities?

"Building Customer Base" involves working with the marketing and management team to develop strategies for increasing qualified traffic for sales presentations, supporting self-generated business, and evaluating current business to generate more sales and referrals.

How does the Assistant Sales Manager contribute to managing the sales experience?

The Assistant Sales Manager aids in closing sales, supports the management of the sales floor to enhance guest experiences, and provides necessary information to guests regarding vacation ownership.

What are the hours for this position?

The hours for the Assistant Sales Manager position will vary based on business needs and may require evening, weekend, and holiday availability.

image

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.