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Assistant Shop Manager

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Stirling

AI generated summary

  • You must have supervisory experience in retail, ideally in food to go, be confident and enthusiastic, and have experience with KPIs, profitability, and stock management.
  • You will ensure excellent customer service, support training and scheduling, maintain hygiene and quality standards, manage team operations, and engage in hands-on tasks like serving and baking.

Requirements

  • To be considered for this role you should have previous supervisory or management experience in a retail, customer facing environment.
  • Previous retail experience in a supervisory role, particularly within the food to go industry would be ideal.
  • Confident and enthusiastic.
  • Experience of delivering on KPI`s and profitability.
  • Experience of managing stock.

Responsibilities

  • Ensure consistent excellent customer service within your shop.
  • Assist the shop manager with all operational standards.
  • Assist the shop manager in accurate scheduling (colleague rotas) of the shop.
  • Assist all new colleagues ensuring that they are fully supported with their induction and training.
  • Ensure compliance with food hygiene, legal diligence and health and safety, within your shop.
  • Maintain excellent standards within the shop.
  • Ensure compliance with company cash and security processes.
  • Ensure the quality of our products is maintained throughout the day.
  • Encourage the development of your team.
  • Managing colleagues in a fast paced, customer service environment.
  • Remaining “hands-on” serving, bake off, making filled rolls, hot drinks etc.

FAQs

What are the working hours for the Assistant Shop Manager position?

The working hours for the Assistant Shop Manager position are 39 hours per week, with shifts changing week to week and including weekends. The shifts typically fall between Monday to Saturday from 6 am to 5 pm, and Sunday from 8 am to 3:30 pm.

Is the Assistant Shop Manager position permanent?

Yes, the Assistant Shop Manager position is a full-time, permanent role.

What qualifications or experience do I need to apply?

To be considered for the Assistant Shop Manager role, you should have previous supervisory or management experience in a retail or customer-facing environment, ideally within the food-to-go industry.

What benefits do employees receive?

Employees receive a colleague discount scheme offering up to 50% off products, a complimentary filled roll and hot drink during breaks, and a retail discount scheme for additional savings on cost-of-living expenses.

Do I need to be available for all shifts?

Yes, full flexibility is required, and you should be committed to working any 5 days from 7, which includes weekends.

What are the key responsibilities of the Assistant Shop Manager?

Key responsibilities include ensuring excellent customer service, assisting with operational standards, scheduling staff, supporting new colleagues, maintaining food hygiene and health and safety compliance, managing stock, and encouraging team development.

What skills are required for the Assistant Shop Manager role?

Required skills include previous retail experience in a supervisory role, confidence and enthusiasm, experience in delivering on KPIs and profitability, and stock management.

Is there room for career advancement within the company?

Yes, at Bayne's the Family Bakers, there is a strong focus on the development of colleagues, providing opportunities for advancement and growth within the company.

Do you provide training for new employees?

Yes, the Assistant Shop Manager is responsible for ensuring that new colleagues receive full support with their induction and training.

Are there part-time positions available?

The position is specifically for full-time hours; therefore, part-time positions are not mentioned in this job description.

The Family Bakers Since 1954 - Living Our Family Values Everyday

Retail & Consumer Goods
Industry
501-1000
Employees
1921
Founded Year

Mission & Purpose

Bayne’s is a family-owned bakery renowned for its commitment to baking fresh, high-quality products at great value. With a rich tradition, we take pride in delivering excellence to our customers every day. Passion drives us to maintain our standards and ensure that each product we offer meets the highest expectations of taste and freshness.