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Assistant Shop Manager



4d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Nottingham

AI generated summary

  • You must be passionate about retail, able to lead and motivate others, prioritize workloads, focus on customers, and embody our values to be our Assistant Shop Manager.
  • You will work with the Shop Manager and team to meet sales targets, maintain shop standards, provide great customer service, and support mental health services.


  • is passionate about retail
  • has the ability to lead and motivate others
  • can plan and prioritise their own workload and the workload of the team
  • has a strong customer focus
  • can demonstrate our values and behaviours, which are at the core of all we do


  • As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.
  • You'll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.
  • As Assistant Shop Manager, you'll be invested in to grow. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.


What are the key responsibilities of an Assistant Shop Manager at Mind Retail?

An Assistant Shop Manager at Mind Retail is responsible for working alongside the Shop Manager and the wider shop team to deliver sales and profit targets, maintain excellent shop standards, deliver outstanding customer service, and take full responsibility for the day-to-day running of the shop when the Shop Manager is away.

What qualities are you looking for in candidates applying for the role of Assistant Shop Manager at Mind Retail?

We are looking for candidates who are passionate about retail, have the ability to lead and motivate others, can plan and prioritise work effectively, have a strong customer focus, and can demonstrate our values and behaviours. Previous management or supervisor experience is not required as we welcome individuals who are eager to learn and grow their skills in retail.

What benefits can an Assistant Shop Manager expect to receive at Mind Retail?

An Assistant Shop Manager at Mind Retail can expect to receive competitive hourly pay, 25 days of paid holiday per year, development workshops and courses, comprehensive induction programs, opportunities for additional qualifications and development, a strong commitment to work-life balance, family-friendly policies, a competitive pension scheme, staff discounts in all Mind shops, access to exclusive discounts at over 160 retailers, and more.

Can you provide more information about Mind Retail and its mission?

Mind Retail is a network of over 170 shops across England and Wales that generate income to support Mind's vital mental health support services. The organization is dedicated to fighting for mental health and ensuring that everyone with a mental health problem receives the support and respect they deserve. Mind Retail has ambitious plans for growth and is committed to creating an inclusive working environment where diversity is valued.

What is the recruitment process like for Assistant Shop Managers at Mind Retail?

At Mind Retail, we are committed to safeguarding and promoting the welfare of our employees and volunteers. The successful candidate for the role of Assistant Shop Manager will be required to provide references and undergo an enhanced DBS check. We are an equal opportunities employer and welcome applicants from all communities, prioritizing fair treatment regardless of race, gender, religion, and other factors.

We're Mind, the mental health charity. We’re fighting for mental health – for support, for respect, for you.

Founded Year

Mission & Purpose

We’re Mind, the mental health charity. We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now. We’re on your doorstep, on the end of a phone or online. Whether you’re stressed, depressed or in crisis. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem