FAQs
What is the primary role of an Assistant Shop Manager at Mind Retail?
The primary role of an Assistant Shop Manager is to work alongside the Shop Manager and the shop team, which includes volunteers, to achieve sales and profit targets. The Assistant Shop Manager also helps maintain shop standards, delivers excellent customer service, and takes responsibility for the day-to-day running of the shop in the absence of the Shop Manager.
What are the main responsibilities of the Assistant Shop Manager?
The main responsibilities include achieving sales targets, maintaining shop standards, providing outstanding customer service, leading and motivating the team, and managing the shop’s performance when the Shop Manager is away.
Do I need prior management experience to apply for this position?
No, prior management or supervisor experience is not required. The organization is interested in candidates who are passionate about retail, willing to work hard, and eager to learn, even if they haven't held a management role before.
What personal qualities are you looking for in candidates?
We are looking for candidates who are passionate about retail, can lead and motivate others, effectively plan and prioritize workloads, have a strong customer focus, and demonstrate the organization's values and behaviors.
What kind of training and development opportunities are available for Assistant Shop Managers?
Assistant Shop Managers will have access to development workshops and courses, personalized induction programs, and a variety of additional qualifications and development programs to help grow their skills and advance their careers.
What benefits do Assistant Shop Managers receive?
Assistant Shop Managers receive competitive pay, 25 days of paid holiday (pro-rata for part-time), a commitment to work-life balance, a pension scheme, life assurance, a staff discount in Mind shops, exclusive discounts through an employee savings app, access to an Employee Assistance Programme, a Cycle to Work Scheme, and an interest-free season ticket loan.
How does this role contribute to mental health initiatives?
Every item sold in the Mind charity shops contributes to funding vital mental health support services, helping to provide assistance to the 1 in 4 individuals who experience a mental health issue in their lifetime.
Is there a strong community focus in this role?
Yes, the Assistant Shop Manager is expected to create a hub for the local community through exceptional customer service and engagement, reinforcing the shop's role as a vital support resource for mental health.
Will I have opportunities for personal growth in this position?
Absolutely! The role is designed to support personal and professional development, allowing you to take ownership of your growth through various training and development programs.