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Assistant Shop Manager - Nottingham



26d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Nottingham

AI generated summary

  • You must be passionate about retail, able to lead and motivate others, prioritize workloads, focus on customers, demonstrate our core values, and eager to learn - no management experience required, just a willingness to work hard.
  • You will lead the team to maintain shop standards, provide excellent customer service, and oversee daily operations in absence of the Shop Manager. You'll contribute to community engagement and support the mission of promoting mental health awareness.


  • Is passionate about retail
  • Has the ability to lead and motivate others
  • Can plan and prioritise their own workload and the workload of the team
  • Has a strong customer focus
  • Can demonstrate our values and behaviours, which are at the core of all we do
  • If you haven't got management or supervisor level experience, don't worry! We're just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.


  • You'll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.
  • As Assistant Shop Manager, you'll be invested in to grow. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.


What are the main responsibilities of an Assistant Shop Manager at Mind Retail?

The main responsibilities include working alongside the Shop Manager to deliver sales and profit targets, managing the shop team (including volunteers), ensuring a high standard of customer service, merchandising and displaying products, and promoting the charity's mission and values.

How does the money raised from the charity shop benefit mental health support services?

The money raised from the charity shop funds Mind's vital mental health support services, helping individuals who experience mental health problems by providing access to necessary support and resources.

What skills and qualities are required to be successful in this role?

Strong communication skills, retail experience, team management skills, a passion for mental health advocacy, the ability to work collaboratively in a team, and a proactive approach to achieving sales targets are key qualities needed for this role.

Can Assistant Shop Managers at Mind Retail expect opportunities for career development and advancement?

Yes, Mind Retail offers opportunities for career development and advancement, with training and support provided to help individuals progress within the organization and develop their skills in the retail sector.

We're Mind, the mental health charity. We’re fighting for mental health – for support, for respect, for you.

Founded Year

Mission & Purpose

We’re Mind, the mental health charity. We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now. We’re on your doorstep, on the end of a phone or online. Whether you’re stressed, depressed or in crisis. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem