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Assistant Store Manager

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Costa Coffee

Sep 11

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration

Requirements

  • A passion for coffee and people is just start of what we’re looking for.
  • A love of the brand and excitement to be a part of it
  • Top notch customer service skills
  • Supervisory/management experience and a background in hospitality or retail
  • Barista Maestro accredited
  • Equal love of teaching and learning – there are so many ways to help each other grow
  • Ability to engage your team – be inspiring, empowering, honest, open and always there
  • Reliability to step into the Store Manager’s very cool shoes in their absence

Responsibilities

  • Becoming a brand ambassador and helping us shine
  • Leading the team to deliver an unbeatable coffee experience for every customer
  • Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
  • Monitoring the store KPI report and translating it into daily and weekly actions
  • Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

FAQs

What are the main responsibilities of an Assistant Store Manager at Costa Coffee?

The main responsibilities include assisting the Store Manager in operations, delivering excellent customer service, overseeing stock management and company standards, monitoring store KPIs, and managing and supporting the team.

What qualifications do I need to become an Assistant Store Manager?

You should have supervisory or management experience in hospitality or retail, top-notch customer service skills, be Barista Maestro accredited, and have a passion for coffee and people.

What benefits does Costa Coffee offer to their Assistant Store Managers?

Benefits include a salary up to £28,360, a paid quarterly bonus scheme, free uniform, free handmade drinks while on shift, a discount app, bespoke training programs, and access to various employee recognition schemes and discounts.

Is prior experience in coffee making necessary for this role?

While not strictly necessary, being Barista Maestro accredited and having a passion for coffee are important for the role.

Does Costa Coffee provide training for new Assistant Store Managers?

Yes, Costa Coffee offers bespoke training and development programs, including an award-winning Management Apprenticeship programme.

Is there an opportunity for career growth within Costa Coffee?

Yes, Costa Coffee emphasizes career development and offers training tailored to your career aspirations, along with opportunities for advancement.

How does Costa Coffee support employee well-being?

Costa Coffee provides an Employee Assistance Programme, access to dedicated Mental Health First Aiders, and promotes a supportive work environment.

What is the work culture like at Costa Coffee?

The work culture at Costa Coffee is centered around inclusion, collaboration, and transparency, with a team that shares a genuine love for food and drink and a commitment to delivering great experiences.

Can I work at Costa Coffee if I need reasonable adjustments?

Yes, Costa Coffee encourages individuals to bring their true selves to work and is open to making reasonable adjustments for employees.

What is the referral bonus program at Costa Coffee?

Costa Coffee has a Refer a Friend scheme where you could potentially earn up to £200 for referring a friend or family member to work at the company.

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Costa Coffee

Reimagining Coffee Experiences to Make a Difference

Retail & Consumer Goods
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Costa Coffee is a British multinational coffeehouse company that provides high-quality coffee and a variety of food and beverages. Their mission is to inspire the world to love great coffee by delivering exceptional products and a welcoming environment. Costa Coffee aims to offer a unique and enjoyable experience for customers, with a focus on sustainability, community engagement, and innovation in their offerings.

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