Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Store Manager

image

Costa Coffee

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Truro

AI generated summary

  • You must have a passion for the brand, excellent customer service, management experience in hospitality or retail, Barista Maestro accreditation, and the ability to inspire and support your team.
  • You will lead the team to deliver exceptional coffee experiences, oversee operations, manage KPIs, and support team growth while ensuring adherence to Costa standards and procedures.

Requirements

  • A love of the brand and excitement to be a part of it
  • Top notch customer service skills
  • Supervisory/management experience and a background in hospitality or retail
  • Barista Maestro accredited
  • Equal love of teaching and learning – there are so many ways to help each other grow
  • Ability to engage your team – be inspiring, empowering, honest, open and always there
  • Reliability to step into the Store Manager’s very cool shoes in their absence

Responsibilities

  • Becoming a brand ambassador and helping us shine
  • Leading the team to deliver an unbeatable coffee experience for every customer
  • Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
  • Monitoring the store KPI report and translating it into daily and weekly actions
  • Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

FAQs

What is the main responsibility of the Assistant Store Manager at Costa Coffee?

The main responsibility is to work closely with the Store Manager to ensure the store operates efficiently and effectively, which includes overseeing operations, managing staff, and delivering excellent customer service.

What qualifications are needed to apply for the Assistant Store Manager position?

Candidates should have supervisory or management experience, a background in hospitality or retail, and be Barista Maestro accredited.

Is previous experience with coffee required for this role?

While a passion for coffee is essential, specific previous coffee experience is not explicitly required, but it is beneficial.

What type of training does Costa Coffee offer for Assistant Store Managers?

Costa Coffee offers bespoke training and development tailored to career aspirations, including an award-winning Management Apprenticeship programme.

What are the working hours for this position?

Working hours may vary, but they typically involve managing the store’s shifts to ensure smooth operations, which may include early mornings, evenings, and weekends.

Will I receive benefits as an Assistant Store Manager?

Yes, benefits include a salary up to £28,360 per annum, a paid quarterly bonus scheme, free uniform, free and discounted food and drinks, access to training, and numerous other perks.

What is the culture like at Costa Coffee?

Costa Coffee values passion, energy, teamwork, and inclusion, fostering a collaborative environment where differences are embraced and everyone can bring their true self to work.

Is there room for advancement within the company?

Yes, there are opportunities for career growth and development within the company, supported by comprehensive training and development programs.

How does the employee recognition scheme work?

The employee recognition scheme acknowledges exceptional contributions and efforts of team members, although specific details may vary.

What is the role of the Assistant Store Manager in supporting team members?

The Assistant Store Manager is responsible for managing, coaching, and supporting the team, fostering a collaborative environment where teaching and learning are encouraged.

Costa Coffee

Reimagining Coffee Experiences to Make a Difference

Retail & Consumer Goods
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Costa Coffee is a British multinational coffeehouse company that provides high-quality coffee and a variety of food and beverages. Their mission is to inspire the world to love great coffee by delivering exceptional products and a welcoming environment. Costa Coffee aims to offer a unique and enjoyable experience for customers, with a focus on sustainability, community engagement, and innovation in their offerings.