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Assistant Store Manager

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Poundland & Dealz

14d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Salford

AI generated summary

  • You excel in customer service, lead team training, ensure safety and policy adherence, manage sales objectives, and maintain product presentation for smooth store operations.
  • You will deliver excellent customer service, support team training, ensure store compliance, lead daily meetings, manage product presentation, and create a safe environment for staff and customers.

Requirements

  • - Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • - Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • - Create a safe environment for your team and ensure all policies and procedures are followed.
  • - Work alongside the Store Manager to help support the team around you.
  • - Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • - Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • - Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Responsibilities

  • - Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • - Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • - Create a safe environment for your team and ensure all policies and procedures are followed.
  • - Work alongside the Store Manager to help support the team around you.
  • - Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • - Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • - Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

FAQs

What are the key responsibilities of an Assistant Store Manager?

The key responsibilities include delivering excellent customer service, creating a safe working environment for colleagues, managing team training and development, leading daily huddles to achieve commercial objectives, and ensuring effective merchandising and pricing of products.

What professional development opportunities are available?

The company offers professional development, including the opportunity to pursue a Retail Manager Level 3 qualification through an apprenticeship, as well as in-house development programs to set you up for success.

How is the work schedule organized?

Rotas are scheduled four weeks in advance, promoting a culture that values your work-life balance.

What benefits do employees receive?

Employees receive a retail management bonus scheme, increasing holiday allowance up to 33 days, an extra day off for their birthday, enhanced family-friendly benefits, life assurance, a 10% in-store discount, and access to an employee assistance program for well-being support.

What qualities are you looking for in a candidate?

We seek candidates who are driven to lead, inspire, and excel, with a strong commitment to delivering exceptional customer service and supporting their colleagues.

What is the company’s approach to customer service?

Our approach is to put customers at the forefront of everything we do by consistently delivering excellent customer service and going above and beyond to meet their needs.

How do we recognize and reward employees?

We have all-year-round initiatives to recognize and reward our colleagues for their contributions and hard work.

Is there a training program for new employees?

Yes, there is a comprehensive induction plan, and new colleagues will receive on-the-job coaching and ongoing training to ensure their success in the role.

What should I do if I want to apply for the position?

If you’re interested in applying, we encourage you to submit your application as early as possible, as we may close the vacancy early due to a high volume of applications.

What is the company culture like?

The company fosters a fun, friendly, and inclusive environment that empowers colleagues to thrive, centered around our core values: Love our customers, Care for our colleagues, and Protect the Pounds & Euros.

Poundland & Dealz

Creating Amazing Value Everyday

Retail & Consumer Goods
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

The Poundland Story. Everything for £1 was the idea of our founders in 1990 and we’ve grown to become one of the largest discount & value retailers in the UK, with thousands of great products at £1 across over 500 stores… and sometimes we offer special promotions and products at other prices. We work hard to bring you amazing value products every day with over two-thirds being sourced from the UK.