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Assistant Store Manager

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Glasgow
  • 10d left

AI generated summary

  • You need experience in luxury retail with exceptional guest service skills, natural leadership abilities, and a passion for chocolate and providing top-notch service to guests.
  • You will support the Store Manager, inspire and develop team members, drive sales, exceed targets, and maximize commercial opportunities in-store at Hotel Chocolat.


  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high service guest interaction.
  • Natural leadership qualities to get the best of your high performing team both individually and as a whole.
  • A passion for chocolate, our brand and for giving the best service to our guests.


  • Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
  • Drive store sales and profit plan and take action to maximise performance.
  • Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
  • Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.


What experience is required for the Assistant Store Manager position at Hotel Chocolat?

Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer, along with demonstrable experience in high service guest interaction is required for this role.

What qualities should an Assistant Store Manager possess at Hotel Chocolat?

An Assistant Store Manager should have natural leadership qualities to inspire and develop their team, a passion for chocolate, the brand, and providing excellent service to guests.

What benefits are offered to Assistant Store Managers at Hotel Chocolat?

Assistant Store Managers at Hotel Chocolat are offered a competitive salary, incentives based on performance, a 50% staff discount, a 70% discount on stays at the Hotel in St Lucia, and opportunities for flexible working.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.