You must love the brand, excel in customer service, have management experience, be Barista Maestro accredited, and inspire your team while being reliable in the manager's absence.

You will lead the team, manage store operations, monitor KPIs, and support staff while ensuring exceptional coffee experiences and adherence to Costa standards.

Hospitality & Retail

People, HR & Administration

Costa Coffee is a British multinational coffeehouse company that provides high-quality coffee and a variety of food and beverages. Their mission is to inspire the world to love great coffee by delivering exceptional products and a welcoming environment. Costa Coffee aims to offer a unique and enjoyable experience for customers, with a focus on sustainability, community engagement, and innovation in their offerings.

Retail & Consumer Goods

Costa Coffee

Reimagining Coffee Experiences to Make a Difference

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 Assistant Manager
 Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Assistant Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.
 A bit about the role
 Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.
 What’s involved?
 <ul>
 <li>Becoming a brand ambassador and helping us shine</li>
 <li>Leading the team to deliver an unbeatable coffee experience for every customer</li>
 <li>Overseeing all aspects of operations, from cash and stock management to Costa standards, policies &amp; procedures to in-store marketing and more</li>
 <li>Monitoring the store KPI report and translating it into daily and weekly actions</li>
 <li>Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff</li>
 </ul>
 A bit about you
 A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?
 <ul>
 <li>A love of the brand and excitement to be a part of it</li>
 <li>Top notch customer service skills</li>
 <li>Supervisory/management experience and a background in hospitality or retail</li>
 <li>Barista Maestro accredited</li>
 <li>Equal love of teaching and learning – there are so many ways to help each other grow</li>
 <li>Ability to engage your team – be inspiring, empowering, honest, open and always there</li>
 <li>Reliability to step into the Store Manager’s very cool shoes in their absence</li>
 </ul>
 What we can offer
 We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
 <ul>
 <li>Salary up to £28,360 per annum (dependent on the size of the store)</li>
 <li>Paid quarterly bonus scheme</li>
 <li>Free uniform to wear on shift</li>
 <li>Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks</li>
 <li>Costa Discount App – 25% off food &amp; drinks in store when you’re not working, plus 25% off all merchandise</li>
 <li>Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme</li>
 <li>Employee recognition scheme</li>
 <li>Employee Assistance Programme and access to our dedicated Mental Health First Aiders</li>
 <li>Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member</li>
 <li>Cycle to Work Scheme through which you can make huge savings on bikes and accessories</li>
 <li>Access to a range of discounts via our Dream Beans portal, where you can get instant cashback and make savings at an array of high street retailers, including gym membership and holidays</li>
 </ul>
 And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
 A bit about us
 Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.
 We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.
 At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
 For any reasonable adjustments and general queries please contact careers@scoffs-group.co.uk
 This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned costa store advert.
 </div>
</div>


 
  Assistant Manager
  Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Assistant Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.
  A bit about the role
  Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.
  What’s involved?
  
   Becoming a brand ambassador and helping us shine
   Leading the team to deliver an unbeatable coffee experience for every customer
   Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
   Monitoring the store KPI report and translating it into daily and weekly actions
   Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff
  
  A bit about you
  A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?
  
   A love of the brand and excitement to be a part of it
   Top notch customer service skills
   Supervisory/management experience and a background in hospitality or retail
   Barista Maestro accredited
   Equal love of teaching and learning – there are so many ways to help each other grow
   Ability to engage your team – be inspiring, empowering, honest, open and always there
   Reliability to step into the Store Manager’s very cool shoes in their absence
  
  What we can offer
  We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
  
   Salary up to £28,360 per annum (dependent on the size of the store)
   Paid quarterly bonus scheme
   Free uniform to wear on shift
   Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
   Costa Discount App – 25% off food & drinks in store when you’re not working, plus 25% off all merchandise
   Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme
   Employee recognition scheme
   Employee Assistance Programme and access to our dedicated Mental Health First Aiders
   Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member
   Cycle to Work Scheme through which you can make huge savings on bikes and accessories
   Access to a range of discounts via our Dream Beans portal, where you can get instant cashback and make savings at an array of high street retailers, including gym membership and holidays
  
  And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
  A bit about us
  Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.
  We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.
  At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
  For any reasonable adjustments and general queries please contact careers@scoffs-group.co.uk
  This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned costa store advert.
 


Assistant Store Manager

Requirements

Responsibilities

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Costa Coffee

Mission & Purpose