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Assistant Store Manager

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Poundland & Dealz

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Oxford

AI generated summary

  • You need retail management experience, strong leadership and customer service skills, team management, sales awareness, organizational ability, staff training experience, and multitasking capability.
  • You will deliver excellent customer service, support team training, manage daily operations, ensure safety, and maintain product presentation while achieving commercial objectives.

Requirements

  • Job Requirements:
  • Experience in a retail management role.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent customer service skills with a focus on delivering a positive customer experience.
  • Ability to manage and support a team effectively.
  • Understanding of commercial objectives and the ability to drive sales.
  • Strong organizational and time management skills.
  • Experience in training and developing staff.
  • Ability to follow policies and procedures to create a safe working environment.
  • Capable of handling multiple tasks and prioritizing effectively.

Responsibilities

  • Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • Create a safe environment for your team and ensure all policies and procedures are followed.
  • Work alongside the Store Manager to help support the team around you.
  • Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

FAQs

What is the role of an Assistant Store Manager?

As an Assistant Store Manager, you serve as the vital link between the Store Manager and the store team, driving sales, inspiring team members, and enhancing customer experiences.

What are the key responsibilities of the Assistant Store Manager?

Key responsibilities include delivering excellent customer service, creating a safe work environment, managing new colleague inductions, overseeing daily commercial objectives, and ensuring proper merchandising and pricing of products.

What qualifications or experience do I need to apply for this position?

While specific qualifications are not listed, experience in retail and team leadership is beneficial for this role. A willingness to develop professionally and a commitment to excellent customer service are essential.

What benefits are offered with the Assistant Store Manager position?

Benefits include participation in the Retail Management Bonus Scheme, professional development opportunities, a scheduled rota system, increasing holiday allowance, in-store discounts, enhanced family-friendly benefits, and access to employee assistance programs.

Is there an opportunity for professional development in this role?

Yes, there are opportunities for professional development, including pursuing a Retail Manager Level 3 qualification through an apprenticeship and participating in comprehensive induction and in-house programs.

How does the company ensure a positive work-life balance?

The company schedules rotas four weeks in advance and increases holiday allowance by one day per year, up to a total of 33 days, plus an extra day for your Birthday, fostering a culture that values work-life balance.

What is the company culture like at Poundland?

The company culture focuses on excellence, inclusion, and sustainability, encouraging team members to thrive and make a meaningful impact on the communities they serve.

Are there any specific customer service expectations for this role?

Yes, as an Assistant Store Manager, you're expected to model excellent customer service consistently, always going above and beyond for customers and keeping the 'two is a queue' initiative in mind.

Can you explain the "Protect the pounds (and euros)" responsibility?

This responsibility involves leading daily huddles to communicate and achieve commercial objectives related to sales, service, and shrink, as well as ensuring all products are priced and merchandised properly.

How should I apply for the Assistant Store Manager position?

Interested candidates should submit their applications as early as possible, as the vacancy may close early if a high volume of applications is received.

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Poundland & Dealz

Creating Amazing Value Everyday

Retail & Consumer Goods
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

The Poundland Story. Everything for £1 was the idea of our founders in 1990 and we’ve grown to become one of the largest discount & value retailers in the UK, with thousands of great products at £1 across over 500 stores… and sometimes we offer special promotions and products at other prices. We work hard to bring you amazing value products every day with over two-thirds being sourced from the UK.