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Assistant Store Manager

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Poundland & Dealz

24d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You should excel in customer service, support team training, ensure safety compliance, communicate goals, and maintain product standards for smooth store operations.
  • You will deliver excellent customer service, ensure a safe environment, support team training, lead daily huddles, and maintain product pricing and merchandising for smooth store operations.

Requirements

  • Job Requirements:
  • Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • Create a safe environment for your team and ensure all policies and procedures are followed.
  • Work alongside the Store Manager to help support the team around you.
  • Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated and achieved.
  • Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Responsibilities

  • Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • Create a safe environment for your team and ensure all policies and procedures are followed.
  • Work alongside the Store Manager to help support the team around you.
  • Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

FAQs

What is the role of an Assistant Store Manager?

The Assistant Store Manager is a vital link between the Store Manager and the store team, responsible for shaping the team and customer experiences, driving sales, and merchandising products effectively.

What are the core values emphasized in this role?

The core values are Love our Customers, Care for our Colleagues, and Protect the Pounds (and Euros).

What kind of professional development opportunities are available?

There are opportunities for professional development, including the chance to pursue a Retail Manager Level 3 qualification through an apprenticeship and participate in in-house development programs.

What benefits do employees receive?

Employees receive a member of the Retail Management Bonus Scheme, a holiday allowance that increases by one day per year (up to 33 days), enhanced family-friendly benefits, life assurance, and a 10% in-store discount, among others.

How does the company support work-life balance?

The company provides scheduled rotas four weeks in advance, helping to create a culture that values employees' personal time outside of work.

What recognition programs are in place for employees?

There are all-year-round initiatives to recognize and reward colleagues for their contributions to the company.

What are the main responsibilities of the Assistant Store Manager regarding customers?

The Assistant Store Manager is expected to deliver excellent customer service, assist customers actively, and ensure a welcoming shopping environment.

How does the Assistant Store Manager contribute to colleague development?

The Assistant Store Manager creates a safe environment, supports team induction for new colleagues, and collaborates on ongoing training and development through on-the-job coaching.

What are the store's commercial objectives that the Assistant Store Manager must lead?

The Assistant Store Manager leads daily huddles to communicate and achieve commercial objectives related to sales, service, and shrinkage control.

How does Poundland & Dealz view its employees?

Poundland & Dealz believes in cultivating an environment where every colleague can thrive, contribute to the mission, and be the best versions of themselves.

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Poundland & Dealz

Creating Amazing Value Everyday

Retail & Consumer Goods
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

The Poundland Story. Everything for £1 was the idea of our founders in 1990 and we’ve grown to become one of the largest discount & value retailers in the UK, with thousands of great products at £1 across over 500 stores… and sometimes we offer special promotions and products at other prices. We work hard to bring you amazing value products every day with over two-thirds being sourced from the UK.