Assistant Store Manager - Belfast

Gym+Coffee

12d ago

Job
Full-time
Junior & Mid Level
Sales & Business Development
People, HR & Administration
Belfast
Quick Apply

AI generated summary

You must be flexible, an inspiring leader, able to manage performance, drive sales, empower your team, ensure excellent customer service, and maintain store operations and standards.
You will inspire and lead the sales team, support training and development, drive customer satisfaction, manage performance, ensure operational excellence, and uphold visual and safety standards.

Requirements

Candidate must be flexible Monday to Sunday.
Be an ambassador for the brand
Have strong awareness of the store as a business, and clearly demonstrate your knowledge in regards to its performance.
Provide inspiration for the sales team by having a clear vision, expectations and through leading by example
Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business
Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development
Remain calm and be able to make rational decisions whilst under pressure or in difficult situations
Assist the Store Manager in the hiring, onboarding, training, and developing of new employees to meet organisational needs
Support the Store Manager in Identifying the training & development needs of the team, and seek opportunities for people to fulfil their potential
Provide feedback to the Store Manager on an employee’s performance regularly, helping to develop an employee’s skills where needed, and identifying performance problems
Encourage and recognise outstanding team performance to increase team motivation and store morale
Communicate daily sales targets and results when needed ensuring all employees understand their role in delivering them
Identify and inform the Store Manager of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them
Assist in monitoring competitor activity and react/ give feedback accordingly
Assist in maintaining maximum stock availability through effective use of replenishment
Ensure high levels of customer satisfaction through excellent sales service
Ascertain customers’ needs and wants
Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Develop the team into ambassadors for the brand, lead by example
Support the Store Manager to ensure store operations are in line with brand expectations and company practice
Support the Store Manager in promoting and delivering excellence in visual standards in-line with company guidelines and expectations
Support the Store Manager in ensuring all store banking and administration is reconciled each day in line with company procedures
Assist in ensuring the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly
Assist in maintaining housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information)
Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business
Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures
Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained
Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
Recognise, accept and maintain only the highest standards in store
Support the Retail Director to create an excellent customer service culture within your store
Take full ownership of your personal development actively seeking feedback to improve performance.
Any other adhoc duties as required

Responsibilities

Provide inspiration for the sales team by having a clear vision, expectations and through leading by example
Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business
Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development
Communicate information effectively to all parties, using appropriate language
Remain calm and be able to make rational decisions whilst under pressure or in difficult situations
Support Senior Management by embracing change in a positive and enthusiastic manner, ensuring effective execution of initiatives
Motivate and engage the team to deliver a ‘unique customer experience’ culture within the store.
Assist the Store Manager in the hiring, onboarding, training, and developing of new employees to meet organisational needs
Support the Store Manager in Identifying the training & development needs of the team, and seek opportunities for people to fulfil their potential
Provide feedback to the Store Manager on an employee’s performance regularly, helping to develop an employee’s skills where needed, and identifying performance problems
Encourage and recognise outstanding team performance to increase team motivation and store morale
Have strong awareness of the store as a business, and clearly demonstrate your knowledge in regards to its performance.
Communicate daily sales targets and results when needed ensuring all employees understand their role in delivering them
Identify and inform the Store Manager of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them
Assist in monitoring competitor activity and react/ give feedback accordingly
Assist in maintaining maximum stock availability through effective use of replenishment
Be an ambassador for the brand
Ensure high levels of customer satisfaction through excellent sales service
Ascertain customers’ needs and wants
Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Develop the team into ambassadors for the brand, lead by example
Support the Store Manager to ensure store operations are in line with brand expectations and company practice
Support the Store Manager in promoting and delivering excellence in visual standards in-line with company guidelines and expectations
Support the Store Manager in ensuring all store banking and administration is reconciled each day in line with company procedures
Assist in ensuring the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly
Assist in maintaining housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information)
Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business
Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures
Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained
Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
Recognise, accept and maintain only the highest standards in store
Support the Retail Director to create an excellent customer service culture within your store
Take full ownership of your personal development actively seeking feedback to improve performance.
Any other adhoc duties as required

FAQs

What is the main objective of the Assistant Store Manager role?

The main objective is to maximize sales and profitability within the store through excellent customer service and visual merchandising standards while creating a unique brand experience in line with Gym+Coffee values.

What are the key responsibilities of the Assistant Store Manager?

Key responsibilities include general management, people management, commercial awareness, brand experience, operations management, stock management, and productivity management.

Is there a specific schedule required for this role?

Yes, candidates must be flexible and available to work Monday to Sunday.

What qualities are important for a candidate applying for this position?

Important qualities include a clear vision, strong teamwork, effective communication, initiative, problem-solving abilities, and the capacity to motivate and engage a team.

How does Gym+Coffee prioritize sustainability?

Gym+Coffee is certified carbon neutral and incorporates sustainable care and action as a core value in their operations.

What type of training and development opportunities are available for employees?

The role involves assisting the Store Manager in identifying training and development needs, hiring, onboarding, and supporting team members in realizing their potential.

How is success measured in this position?

Success is measured through sales targets, customer satisfaction, team performance, and effective operational management.

What is expected in terms of visual merchandising?

The Assistant Store Manager is expected to support the Store Manager in promoting and delivering excellence in visual standards in line with company guidelines and expectations.

What are the expectations regarding customer service?

Candidates are expected to ensure high levels of customer satisfaction through excellent sales service, addressing customer inquiries and refunds effectively, and maximizing sales opportunities.

What support will the Assistant Store Manager provide to the Store Manager?

The Assistant Store Manager will support the Store Manager in various areas including hiring, training, operational management, stock management, and ensuring adherence to company guidelines.

Gym+Coffee

Irish athleisure clothing for a community of people who Make Life Richer. Join us!

Retail & Consumer Goods

Industry

11-50

Employees

2017

Founded Year

Mission & Purpose

Gym+Coffee is an Irish owned, and Irish designed athleisure clothing company, founded in 2017. Our goal is to build a brand that inspires people to Make Life Richer and we’re focused on building a community around this passion. The name Gym+Coffee represents, what we feel, are the two most important things in life to make time for; exercising and socialising. We strive to be a brand that represents this movement, creates new opportunities for people to socialise and exercise, and encourages this lifestyle even further. We have designed our brand and our clothing around this lifestyle. Clothing that equally entices a hard workout and a sociable coffee afterwards, combining comfort & style together.