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Assistant Store Manager - Boston, MA

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Mejuri

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • Boston
  • Quick Apply

AI generated summary

  • You bring leadership in retail, sales, and customer service, understanding local market challenges, exceptional service delivery, data-driven decision making, tactical thinking, trend knowledge, networking skills, and thrive in an entrepreneurial environment.
  • You will be responsible for driving sales, leading and developing a high-performing team, improving customer experiences, and ensuring smooth operations at our Boston store.

Requirements

  • What you'll bring to the team:
  • Experience as a leader in retail, sales or customer service
  • Understanding of local market challenges and requirements relevant to new store openings
  • A desire to deliver exceptional customer service
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication skills
  • Data-driven decision making
  • Tactical thinking
  • You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
  • The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
  • Bonus: you’ve worked at a start-up or fast growing company

Responsibilities

  • Sales:
  • Support the development of store business strategies, as defined by the Store and District Manager
  • Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
  • Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
  • Review weekly and monthly sales and product performance data taking action to improve sales performance
  • Establish and implement changes to improve product performance where possible
  • Improve sales performance of the team through feedback, coaching and training
  • Review space productivity data and take action to maximize productivity and sales performance
  • Gather insights from customers, communicating them to HQ
  • Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
  • Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
  • Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
  • Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
  • Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
  • Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
  • Promptly respond to and escalate any customer complaints.
  • Leadership:
  • Assist the Store Manager in coaching and developing a service-minded and high performing team
  • Assist in the hiring process for key team members in your store.
  • Build and promote strong collaborative relationships in your market and HQ
  • Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
  • Foster a performance culture of ownership, continuous improvement and goal achievement
  • Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
  • Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
  • Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
  • Embed the Mejuri values into the team’s daily activities
  • Continuously network and build a candidate pipeline for current and future openings
  • Monitor team compliance with Mejuri policies and procedures
  • Operations:
  • Supporting maintenance of visual and operational standards with the leadership team
  • Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
  • Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
  • Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
  • Manage team to prepare for and conduct stock-takes in a timely and effective manner
  • Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
  • Manage security of store, products and team, raising any issues with Head Office

FAQs

What are the key responsibilities of an Assistant Store Manager at Mejuri in Boston, MA?

The key responsibilities of an Assistant Store Manager at Mejuri in Boston, MA include supporting all aspects of the store operations, driving customer service excellence, increasing profitability, fostering team motivation and engagement, developing business strategies, maximizing sales performance, coaching and developing the team, maintaining visual and operational standards, and collaborating with HQ.

What qualifications and skills are required for the Assistant Store Manager role at Mejuri in Boston, MA?

To be successful as an Assistant Store Manager at Mejuri in Boston, MA, candidates must have experience as a leader in retail, sales, or customer service, a strong understanding of local market challenges, exceptional customer service skills, excellent communication abilities, data-driven decision-making skills, tactical thinking, a desire to work in a fast-paced environment, and the ability to stay current on retail trends.

What benefits are offered to employees working as Assistant Store Manager at Mejuri in Boston, MA?

Employees working as Assistant Store Manager at Mejuri in Boston, MA can expect benefits such as vacation days, personal days, religious observance days, comprehensive medical and dental benefits including mental health coverage, parental leave salary top-up, performance reviews, internal coaching and learning and development opportunities, and a generous product discount.

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.