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Assistant Store Manager, Calvin Klein - Caledonia Park (Gretna)

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PVH Corp.

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must be an effective communicator, team player, skilled in conflict resolution, adaptable, and energetic with a strong presence on the shop floor.
  • You will lead teams to drive sales and customer experience, maintain visual standards, analyze performance, support staff development, and ensure accountability for exceptional service.

Requirements

  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.

Responsibilities

  • Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives
  • Focus staff on the importance of quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximise business. Ensure they are weekly visual presentation action plans.
  • Analyse store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the role of the Assistant Store Manager at Calvin Klein?

The Assistant Store Manager plays a key role in achieving store standards, leading the team to generate sales, minimize losses, and ensure a top-notch customer experience while maintaining visual merchandising standards.

What are the primary responsibilities of the Assistant Store Manager?

Responsibilities include leading store teams, identifying growth opportunities, maintaining visual merchandising standards, conducting store walkthroughs, and managing recruitment and performance evaluations.

What qualities are expected from an Assistant Store Manager?

An effective communicator, team player, confident in giving feedback, strong in people management, adaptable to change, and energetic with a clear presence on the shop floor.

What type of work environment does Calvin Klein promote?

Calvin Klein promotes a culture that values diversity, inclusivity, and a sense of belonging among associates.

Are there opportunities for professional development within the company?

Yes, there are opportunities for career development, including building bench strength for key positions and succession planning with the Store Manager.

What is the company’s policy on diversity and inclusion?

The company is committed to fostering an inclusive and diverse community of associates and considers all qualified applicants without regard to various personal characteristics.

What benefits does PVH offer to its associates?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility to support associates both at home and at work.

Is previous retail experience required for this position?

While the job description does not specify, retail management experience is typically preferred for an Assistant Store Manager role.

How does Calvin Klein approach customer service?

Calvin Klein emphasizes the importance of quality relationships with customers and aims to provide unparalleled spirited service to build a repeat customer base.

What is the significance of visual merchandising in this role?

Visual merchandising is crucial as it helps maintain the store's aesthetic and ensures that the sales floor and backroom meet corporate standards, enhancing the customer experience.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.