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Assistant Store Manager - Cheltenham (40 hours)

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Rituals

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You must have prior experience as an Assistant Store Manager, strong people management skills, ability to drive behavioral change, and effective decision-making and problem-solving abilities.
  • You will motivate your team, ensure excellent customer service, support hiring and coaching, assist the Store Manager with daily tasks, and foster a positive, engaged store culture.

Requirements

  • Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
  • People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
  • Experience in sharing knowledge to drive behavioural change and develop others.
  • Decision making and problem-solving skills.

Responsibilities

  • As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience.
  • You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary.
  • Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
  • You’ll act as a role model for your team and a true ambassador for Rituals.
  • You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback,
  • you’ll help to recruit, hire and retain a diverse and talented store team,
  • you’ll coach your team members to help them feel more engaged while achieving their full potential
  • and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

FAQs

What is the primary focus of the Assistant Store Manager at Rituals?

The primary focus is on motivating the team and providing customers with a meaningful shopping experience while supporting the Store Manager in driving store performance.

What kind of work experience is required for this position?

Prior relevant experience at the Assistant Store Manager level or equivalent within retail or hospitality is required.

What are the key responsibilities of the Assistant Store Manager?

Key responsibilities include acting as second-in-command, filling in for the Store Manager, supporting the recruitment and retention of a diverse team, coaching team members, and assisting with day-to-day business activities.

What skills are essential for the Assistant Store Manager role?

Essential skills include people management skills (communication, motivation, coaching), experience in driving behavioral change, and strong decision-making and problem-solving abilities.

Are there any benefits offered to employees at Rituals?

Yes, employees receive training and development opportunities, a competitive bonus scheme, employee discounts, wellness initiatives, and participation in company and team events.

What qualities are Rituals looking for in their Assistant Store Manager?

Rituals is looking for someone who is high on energy, low on ego, has a sense of humor, and is inspiring and performance-oriented.

How does the company support employee wellbeing?

The company offers numerous wellbeing initiatives and an Employee Assistance Program (EAP) to support employee wellbeing.

Is the Assistant Store Manager expected to work full-time?

Yes, this position is for 40 hours a week, and it typically requires full-time availability.

What does the role of the Assistant Store Manager involve in terms of team management?

The role involves coaching team members to help them feel engaged, supporting their development, and fostering a positive team culture based on trust and constructive feedback.

Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!