Assistant Store Manager - Melrose, Los Angeles

Mejuri

Jun 29, 2024

Applications are closed

Job
Full-time
Mid & Senior Level
Hospitality & Retail
Sales & Business Development
Los Angeles

Requirements

What you'll bring to the team:
Experience as a leader in retail, sales or customer service
Understanding of local market challenges and requirements relevant to new store openings
A desire to deliver exceptional customer service
Demonstrated understanding of service excellence in a consumer environment
Excellent communication skills
Data-driven decision making
Tactical thinking
You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
Bonus: you’ve worked at a start-up or fast growing company

Responsibilities

Sales:
Support the development of store business strategies, as defined by the Store and District Manager
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
Review weekly and monthly sales and product performance data taking action to improve sales performance
Establish and implement changes to improve product performance where possible
Improve sales performance of the team through feedback, coaching and training
Review space productivity data and take action to maximize productivity and sales performance
Gather insights from customers, communicating them to HQ
Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
Promptly respond to and escalate any customer complaints.
Leadership:
Assist the Store Manager in coaching and developing a service-minded and high performing team
Assist in the hiring process for key team members in your store.
Build and promote strong collaborative relationships in your market and HQ
Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
Foster a performance culture of ownership, continuous improvement and goal achievement
Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
Embed the Mejuri values into the team’s daily activities
Continuously network and build a candidate pipeline for current and future openings
Monitor team compliance with Mejuri policies and procedures
Operations:
Supporting maintenance of visual and operational standards with the leadership team
Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
Manage team to prepare for and conduct stock-takes in a timely and effective manner
Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
Manage security of store, products and team, raising any issues with Head Office

FAQs

What are the main responsibilities of an Assistant Store Manager at Mejuri?

An Assistant Store Manager at Mejuri is responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability, and fostering an environment of motivation and engagement for the store team. They also support sales growth, talent acquisition and development, visual merchandising, and operations while demonstrating the Mejuri core values.

What qualities are important for an Assistant Store Manager at Mejuri to possess?

An ideal Assistant Store Manager at Mejuri should have experience as a leader in retail, sales, or customer service, excellent communication skills, data-driven decision-making abilities, and a desire to deliver exceptional customer service. They should also be well connected, stay current on retail trends, and be comfortable working in a fast-paced, entrepreneurial environment.

What benefits are offered to Assistant Store Managers at Mejuri?

Assistant Store Managers at Mejuri are eligible for benefits such as a minimum of two weeks vacation, comprehensive medical and dental benefits, parental leave salary top-up, semi-annual performance reviews, internal coaching and learning and development opportunities, and a generous product discount.

Mejuri

Redefining luxury, your way.

Retail & Consumer Goods

Industry

201-500

Employees

2013

Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.