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Assistant Store Manager - New Store Opening in Victoria Centre, Nottingham!

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Nottingham
  • 3d left


  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high service guest interaction.
  • Natural leadership qualities to get the best of your high performing team both individually and collectively.
  • A passion for chocolate, our brand and for giving the best service to our guests.
  • Café operations experience would be highly advantageous.


  • Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
  • Driving store sales and profit plan and taking action to maximise performance.
  • Exceeding sales targets and KPIs through clear and effective communication to your team.
  • Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.