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Assistant Store Manager (Vollzeit / 38h, m/w/d) - Hamburg Spitaler Straße

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Rituals

3mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Hamburg

AI generated summary

  • You should be an optimistic, proactive communicator with digital skills, a passion for beauty, and experience in team leadership in retail or service industries.
  • You will support the Shop Manager, oversee daily operations, ensure excellent customer service, enhance sales, manage KPIs, and assist with team coordination and staffing.

Requirements

  • Authentische, optimistische Persönlichkeit mit einem stark ausgeprägten unternehmerischen und offenen Mindset
  • Proaktiver Markenbotschafter mit hervorragenden Kommunikationsfähigkeiten (Deutsch: Sehr gut; Englisch: Grundkenntnisse): Du bist in jeglicher Hinsicht ein Vorbild für das Team und entwickelst dieses in deiner stellvertretenden Store-Management-Funktion zu hervorragender Performance u. a. durch deine konstruktiven Feedbacks und Unterstützung auf der Store-Fläche
  • Sehr sicherer Umgang mit digitalen Tools, hohe Ambition sich weiterzuentwickeln, Verantwortungsbewusstsein sowie zeitliche Flexibilität
  • Affinität zur Beauty-Welt, Kosmetikbranche oder Lifestylebranche und erste Erfahrungen in der fachlichen Mitarbeiterführung als stellvertretender Filialleiter (m/w/d), Assistant Shop Manager (m/w/d) oder in einer vergleichbaren Position in einer serviceorientierten Branche (z.B. Einzelhandel, Gastronomie, Hotellerie, Tourismus)

Responsibilities

  • Unterstützung des Shop Managers in allen Belangen des Stores sowie lösungsorientierte Anwendung von Strategien und Best Practices im Kundenservice gemeinsam mit dem Team
  • Vertretung des Shop Managers im operativen Tagesgeschäft (bspw. Kasse, Lager, Visual Merchandising, Fläche) sowie ggf. Personalthemen (z. B. Personaleinsatzplanung, Recruiting) in Abstimmung mit deinem Store Manager
  • Leistungssteigerung der Filiale durch professionelle Kundenberatung in Vorbildfunktion, effektives Teamwork und effiziente Abläufe unter Einhaltung unserer Retail Standards
  • Mitverantwortung unserer Sales- und Kundenerlebnisziele inkl. KPI-Management und Verkaufsförderung

FAQs

What qualifications are required for the Assistant Store Manager position?

Candidates should have experience in a service-oriented role, preferably in retail, hospitality, or the beauty industry. Leadership experience as an Assistant Shop Manager or a similar role is also preferred.

What are the main responsibilities of the Assistant Store Manager?

The Assistant Store Manager supports the Shop Manager in daily operations, customer service strategies, staffing issues, and managing store performance and sales targets.

What language skills are necessary for this job?

German proficiency is required (very good), along with basic knowledge of English.

Is there room for personal development in this position?

Yes, Rituals offers a high-quality leadership development program and various training opportunities for both professional and personal growth.

What type of working hours can I expect?

The position is full-time (38 hours per week) with possibilities for flexible working hours, including the option for two free Saturdays a month.

What benefits are provided to employees?

Employees enjoy a permanent contract, vacation & Christmas bonuses, a 30% employee discount, and various wellbeing initiatives, among other benefits.

How does Rituals support employee well-being?

Rituals offers several Wellbeing initiatives and partnerships, such as the Urban Sports Club, along with exciting employee events to promote a healthy work-life balance.

What is the company culture like at Rituals?

Rituals fosters a warm and appreciative work atmosphere, emphasizing respect and recognition for all employees, ensuring everyone feels valued and included.

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Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!