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Assistant Store Manager Westfield

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need retail experience, preferably as an Assistant Manager, skills in merchandising and organization, child interaction, and knowledge of finance, recruitment, and physical demands.
  • You will lead customer service efforts, support the Store Manager, maintain merchandising standards, enhance team performance, and recruit and train staff for a positive work environment.

Requirements

  • Equivalent, previous work experience in a Retail environment
  • Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor
  • Space management and visual merchandising expertise
  • Effective organisational, verbal and written communication skills, conflict resolution skills
  • Experience of working with children
  • Experience in recruitment, selection, training
  • Financial awareness loss prevention and cash management, scheduling and payroll management
  • Physical specifications constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting.

Responsibilities

  • Lead by example, ensuring excellent customer service is provided by the team at all times
  • Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum
  • Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator
  • Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed
  • Cultivate a positive team environment that promotes a safe and fun atmosphere
  • Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team

FAQs

What is the main responsibility of the Assistant Store Manager at the LEGO store?

The main responsibility is to inspire the team to deliver an outstanding guest experience while exemplifying the brand's vision and values in store operations and guest interactions.

What qualifications are required for this role?

Equivalent, previous work experience in a retail environment is required, ideally as an Assistant Store Manager or Supervisor, along with expertise in space management, visual merchandising, and effective communication skills.

Is experience working with children important for this position?

Yes, experience working with children is a key requirement for this role.

What kind of training will be provided?

The position involves identifying training needs, mentoring, and developing sales associates and supervisors to ensure a productive and collaborative team.

What are the physical requirements of the job?

The job involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours, along with occasional activities like stooping, kneeling, crouching, and climbing ladders.

Is there a possibility for bonuses in this role?

Yes, when goals are reached and if eligible, you will be rewarded through a bonus scheme.

Are there discounts available for employees?

Yes, all colleagues qualify for a generous colleague discount from day one.

What kind of leave options are offered?

The company offers enhanced paid leave options for family care and other important times.

How does LEGO Group ensure diversity and inclusion in hiring?

The LEGO Group encourages applicants from all backgrounds and is committed to equal employment opportunity and equal pay.

What is the application process like?

Applications are reviewed on an ongoing basis, and it is encouraged to apply as soon as possible due to the possibility of job amendments or withdrawals.

Our mission is to inspire and develop the builders of tomorrow.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!