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Assistant Vice President

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EXL

16d ago

  • Job
    Full-time
    Expert Level
  • Healthcare

AI generated summary

  • You must drive process excellence, analyze and improve quality, facilitate training, manage budgets, communicate effectively, lead teams, and demonstrate strong analytical and problem-solving skills.
  • You will lead Six-Sigma and Lean projects, manage quality systems, improve VOC scores, contribute to client reviews, and ensure compliance with quality standards.

Requirements

  • Drive Business Process Excellence and Transformation Projects for Healthcare Business Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
  • Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
  • Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
  • Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical
  • Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
  • Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
  • Facilitate the sharing of best practices from within and outside the organization and implement them
  • Planning and managing budget and resource allocation for the assigned vertical
  • High Initiative and Enthusiasm to drive improvements and quality culture
  • Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time
  • Prioritizing and Organizing Skills
  • Attention to details
  • Ability to accelerate change
  • Ability to work with a team
  • Analytical and problem-solving skills
  • Leadership Skills to lead a team
  • Exposure to quality and understanding of quality resources & their requirements
  • Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools
  • Analytical and Logical Thinking
  • Reporting and Coordination Skills

Responsibilities

  • Drive Six-Sigma and Lean projects
  • Drive Quality Management System within the organization
  • Drive Quality Net Savings in the organization
  • Drive VOC actionable across the team and maintain / improve scores
  • Drive inputs from VOC for improvements
  • Contribute and present in client/customer reviews/meetings
  • Adhere to compliance to quality standards

FAQs

What is the primary focus of the Assistant Vice President role?

The primary focus of the Assistant Vice President role is to drive business process excellence and transformation projects within the healthcare business, ensuring high performance and quality control to meet client KPIs and enhance the customer experience.

What methodologies will I be expected to drive within this role?

You will be expected to drive Six-Sigma and Lean methodologies as part of quality improvement and process enhancement initiatives.

What qualities are essential for success in this position?

Essential qualities include high initiative, effective communication skills, attention to detail, leadership abilities, analytical and problem-solving skills, and the ability to work collaboratively within a team.

What tools and software should I be proficient in for this role?

Proficiency in tools such as Minitab, Excel, PowerPoint, other MS Office applications, as well as presentation and project management tools is essential for this role.

Will I be involved in training initiatives?

Yes, you will be involved in driving training on Six-Sigma and other process improvement programs to develop a quality culture within the organization.

How will success be measured in this role?

Success will be measured through the achievement of client agreed KPIs, quality net savings, the effectiveness of quality management systems, and improvements in Voice of the Customer (VOC) scores.

Is there a budget management component to this role?

Yes, you will be responsible for planning and managing the budget and resource allocation for the assigned vertical.

Will I need to handle client interactions?

Yes, you will be expected to contribute and present in client/customer reviews and meetings to discuss quality and process improvements.

What kind of projects will I be managing?

You will be managing quality improvement projects, governance of processes, and projects aimed at standardizing practices across all clients.

What is the importance of compliance in this position?

Compliance with quality standards is critical to ensure quality assurance across all processes, meet business and internal requirements, and maintain ISO certification.

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Consulting
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

EXL Service, a leading business process solutions company, operates on a global scale, providing transformative outsourcing and technology services. The company's mission revolves around enhancing its clients' operational efficiency, reducing costs, and driving business growth through innovative solutions. EXL aims to be a strategic partner for its clients, offering expertise in areas such as finance and accounting, healthcare, insurance, and more. The purpose of EXL is to leverage advanced analytics, automation, and digital technology to empower businesses and help them navigate complex challenges. The firm is committed to delivering value and sustainable outcomes for its clients by combining domain knowledge with cutting-edge technology and data-driven insights.

Culture & Values

  • Collaboration

    Collaborate across boundaries, Take a lead in building partnerships, Grab the first opportunity to offer assistance, Celebrate others' success, Leverage the strength of diversity of EXL

  • Innovation

    Develop a deep insight into the clients' business Identify opportunities to find a better way, Positively challenge the status quo, Turn opportunities into real action, Encourage openness and dialogue

  • Excellence

    Deliver in all circumstances, Demonstrate high accountability, Practice excellence and deliver quality, Anticipate challenges and opportunities, Manage effective communication

  • Integrity

    Live the organization values, Maintain the highest ethical standards, Abide by rules, regulations and polices, Demonstrate honesty and consistency, Preserve confidentially of information

  • Respect

    Encourage and accept feedback, Embrace and respect diversity, Treat others with dignity, Deal in a fair, open and honest manner with others, Demonstrate respect for other organizations