FAQs
What are the primary responsibilities of the Clerical Associate?
The primary responsibilities of the Clerical Associate include performing clerical functions, serving as a role model for customer service, handling communications at the central nursing station, maintaining patient medical records, ordering and controlling equipment and supplies, providing assistance with the electronic medical record, and performing other support duties as needed.
What qualifications are required for this position?
The required qualifications include a GED or High School Diploma, the ability to type 25 cwpm or have 7000 keystrokes per hour for data entry, proficiency in reading and writing English, basic math skills, the ability to maintain confidentiality, and computer proficiency.
Is any specific training required after being hired?
Yes, Crisis Prevention Institute training is required within ninety (90) days of date of hire or transfer, and it must be completed annually thereafter for the Psych Unit.
What experience is needed for this role?
The required experience includes 1 - 2 years of general clerical experience in a customer service environment. Preferred experience would be in customer service within a healthcare setting.
Are there any preferred certifications for this position?
Yes, CPR training is preferred for this position.
Who does the Clerical Associate report to in the unit/clinic?
The Clerical Associate reports to the Nurse Manager in the unit/clinic.
What shift is this position for?
This position is for full-time nights.
How does this role interact with patients and families?
The Clerical Associate interacts appropriately with patients and families according to their age and developmental level.
Is prior experience in healthcare necessary for this position?
While prior healthcare experience is preferred, it is not explicitly required; general clerical experience in a customer service environment is sufficient.
What skills are necessary for this position?
Necessary skills include typing/data entry ability, reading/writing proficiency in English, basic math skills, maintaining confidentiality, and demonstrating computer proficiency.