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Associate, AML Compliance

  • Job
    Full-time
    Entry Level
  • Quezon City
  • 8d left

AI generated summary

  • You need fluency in English, a bachelor’s degree, strong analytical skills, proficiency in Microsoft Office, multitasking ability, flexible shifts, and ideally, experience in customer service or AML Compliance.
  • You will analyze transactions, conduct due diligence and interviews, ensure customer service, meet productivity targets, and continuously learn about AML Compliance processes.

Requirements

  • Fluency in English – outstanding verbal, written and listening skills.
  • Bachelor’s degree or equivalent.
  • Strong analytical skills, attention to detail, and independent decision making.
  • Proficiency in Microsoft Office (Excel, Word).
  • Ability to multitask and navigate through multiple systems at the same time.
  • Flexibility to work in various shifts, according to business needs.
  • Experience in customer service and/or AML Compliance would be an advantage.

Responsibilities

  • Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.
  • Effectively perform inbound and outbound phone interviews (80% of the working time) and offline tasks (20%).
  • Ensure excellent customer service.
  • Deliver high quality and productivity results that meet the identified targets.
  • Learn continuously to enhance AML Compliance product and process knowledge.

FAQs

What is the primary responsibility of the Associate, AML Compliance position?

The primary responsibility is to perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity in order to protect customers and the company.

What language proficiency is required for this role?

Fluency in English is required, with outstanding verbal, written, and listening skills.

Is a specific degree required for this position?

A Bachelor’s degree or its equivalent is required.

What type of experience is preferred for this position?

Experience in customer service and/or AML Compliance would be an advantage.

How much of the work time will involve phone interviews?

Effectively 80% of the working time will involve inbound and outbound phone interviews.

What skills are important for this role?

Strong analytical skills, attention to detail, independent decision-making, and proficiency in Microsoft Office (Excel, Word) are important skills for this role.

What benefits does Western Union offer for this position?

Benefits include paid sick leave and vacation leave, HMO coverage with free unlimited dependents from day one of employment, a performance incentive program, a unique incentive program, and a hybrid working arrangement.

How does the hybrid work model operate for this position?

The expectation for hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

Are there opportunities for career development in this role?

Yes, there are plenty of opportunities to learn new skills and build a career, along with a great compensation package.

What is the application deadline for this job posting?

The estimated job posting end date is February 28, 2025.

Finance
Industry
5001-10,000
Employees
1851
Founded Year

Mission & Purpose

Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.