FAQs
What are the key responsibilities of the Associate Chief Operating Officer at Baptist Health Brookwood Hospital?
The key responsibilities include ensuring continuous improvement in clinical and non-clinical services, developing quality care mechanisms, monitoring customer satisfaction, overseeing budgetary performance, and fostering recruitment and retention of high-quality team members.
What qualifications are required for the Associate Chief Operating Officer position?
A Master’s degree in business, healthcare administration, or a related field is required, along with FACHE credentialing obtained within two years and a minimum of six years of leadership experience in a relevant department.
Is experience in a hospital setting required for this position?
Yes, a minimum of two years of experience in a hospital of similar size is required.
What role does customer satisfaction play in this position?
The role involves monitoring customer satisfaction with respect to services delivered and utilizing corporate or unit-specific tools to assess and improve service quality.
How important is collaboration in this role?
Collaboration is crucial as the Associate Chief Operating Officer will work closely with hospital leadership, medical staff, and various committees to achieve organizational goals.
Will I have to participate in budgeting activities?
Yes, the position involves establishing budget requirements, monitoring budgetary performance, and ensuring that variances are within established targets.
What should I expect regarding professional development in this role?
The role emphasizes developing staff to make effective decisions and delegating authority to support personal and organizational growth.
Are there expectations for community involvement?
Yes, participating in professional, collegiate, and community activities is part of the responsibilities associated with this position.
What kind of experience is preferred in a managed care environment?
Preferred experience includes productivity enhancement, cost reduction, new program development, and quality management.
Does the position require participation in technology integration?
Yes, the position involves evaluating, selecting, and integrating healthcare technology and information management systems to support allied health and support service needs.