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Associate Chief Operating Officer at Baptist Health Brookwood Hospital

  • Job
    Full-time
    Senior Level
  • Healthcare
    Business, Operations & Strategy
  • Orlando

AI generated summary

  • You need a master's degree, FACHE within 2 years, 6 years of leadership in health services, 2 years in a similar hospital, and experience in managed care with focus on productivity and quality.
  • You will ensure quality care, monitor performance, manage budgets, develop staff, maintain safety standards, and support operational plans while fostering collaboration and continuous improvement.

Requirements

  • Master’s degree in business, healthcare administration, or any other related field, is required
  • FACHE credentialing through the American College of Healthcare Executives; obtained within 2 years
  • A minimum of six (6) years of leadership experience in managing a clinical, allied health, or support service department is required
  • Two (2) years of experience in a hospital of similar size
  • Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program development, and quality management is also required

Responsibilities

  • Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
  • Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
  • Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
  • Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
  • Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
  • Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
  • Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
  • Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
  • Participates in professional, collegiate, and community activities.
  • Develops/implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
  • Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
  • Provides accountability and coordination of allied health and support services within the hospital.
  • Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
  • Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
  • Develops staff to make effective decisions and delegates authority to lowest appropriate level.
  • Acts as resource person and role model for staff.
  • Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
  • Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
  • Serves as a member of various hospital and organizational committees.
  • Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
  • Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Baptist Health.
  • Develops and implements operational plans for the hospital in conjunction and consistent with the overall Baptist Health strategic goals. Establishes system for control of variances.
  • Participates in space and facility planning with COO.
  • Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
  • Participates with leaders from management, medical staff and patient care areas in hospital's decision-making structure and process.
  • Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
  • Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
  • Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
  • Participates actively with other Baptist Health leaders that oversee allied health and support services and participate on the Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
  • Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.

FAQs

What are the key responsibilities of the Associate Chief Operating Officer at Baptist Health Brookwood Hospital?

The key responsibilities include ensuring continuous improvement in clinical and non-clinical services, developing quality care mechanisms, monitoring customer satisfaction, overseeing budgetary performance, and fostering recruitment and retention of high-quality team members.

What qualifications are required for the Associate Chief Operating Officer position?

A Master’s degree in business, healthcare administration, or a related field is required, along with FACHE credentialing obtained within two years and a minimum of six years of leadership experience in a relevant department.

Is experience in a hospital setting required for this position?

Yes, a minimum of two years of experience in a hospital of similar size is required.

What role does customer satisfaction play in this position?

The role involves monitoring customer satisfaction with respect to services delivered and utilizing corporate or unit-specific tools to assess and improve service quality.

How important is collaboration in this role?

Collaboration is crucial as the Associate Chief Operating Officer will work closely with hospital leadership, medical staff, and various committees to achieve organizational goals.

Will I have to participate in budgeting activities?

Yes, the position involves establishing budget requirements, monitoring budgetary performance, and ensuring that variances are within established targets.

What should I expect regarding professional development in this role?

The role emphasizes developing staff to make effective decisions and delegating authority to support personal and organizational growth.

Are there expectations for community involvement?

Yes, participating in professional, collegiate, and community activities is part of the responsibilities associated with this position.

What kind of experience is preferred in a managed care environment?

Preferred experience includes productivity enhancement, cost reduction, new program development, and quality management.

Does the position require participation in technology integration?

Yes, the position involves evaluating, selecting, and integrating healthcare technology and information management systems to support allied health and support service needs.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.