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Associate, Client Service (Consulting Clients)

  • Job
    Full-time
    Entry Level / Graduate
  • Consulting
  • $80K
  • Dallas

AI generated summary

  • You must deliver high quality work on tight deadlines, multitask efficiently, have a competitive drive for excellence, be a clear communicator, seek feedback, adapt quickly, and strive to be the best in all aspects of client service.
  • You will drive revenue growth through excellent client service, solving problems for consulting clients by finding and vetting experts, coaching your team, and offering innovative solutions that bridge knowledge gaps for a smooth partnership.

Requirements

  • Areas that play to your strengths:
  • You must be able to deliver high quality and high volume work on a deadline. You will be working on lots of workstreams simultaneously, but that energizes you - you have the ability to multitask and remain organized, collaborating with others. Consultants are working to make decisions quickly, so the ability to be efficient with your time is key. When your client relies on us for help at off hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job. Each day will look different, and that’s what makes the job interesting.
  • The Founder’s Mentality completely resonates with you, as this approach is part of our DNA. Each day and each deliverable is a chance to go above and beyond for your expert, client, team, and prove that you’re the best of the best.
  • You’re competitive with a drive towards excellence, as you will be held towards both qualitative and quantitative performance measures. Consulting firms work with many of our competitors, and you’re focussed on setting yourself apart and have them rely on you as a trusted, true partner. You’re also resilient and are able to roll with the punches even when clients go in another direction, and commit to challenges as opportunities to learn and grow.
  • You’re a clear communicator who can create the right narrative to share your ideas with a wide range of people, such as introducing our products and services to new clients and experts. You always look for the most efficient way to get things done, rather than the path of least resistance - for example you pick up the phone to get an answer to your questions straight away, rather than send an email and wait for a reply. Cold calling doesn’t phase you - what matters to you is to get results, and fast.
  • Your attitude is to roll up your sleeves and you enjoy being in the thick of the action together with others. It matters a great deal to you to understand how your performance ranks against your own potential and against others, so you continuously seek feedback to make sure you can be at the top of your game. One of your clients preferring a competitor over you is not an acceptable state of affairs for you - you’re relentless in getting the data points you need to adjust your approach until you are their number one. With the skills gained on the job (hard skills are getting displaced by machines), you aspire to a future as a high EQ business leader.

Responsibilities

  • Business driver: understanding excellent client servicing in a highly competitive market and how your work impacts revenue growth. Work with your team to execute strategies for the accounts you are responsible for.
  • In practice: on every project, you will have an opportunity to drive performance by delivering on client requests. Each client and expert interaction is an opportunity to bring in revenue and build your book of business.
  • Problem solver: Consulting clients count on us for their research needs, it’s our job to execute on their requests for experts.
  • In practice: you will search for and vet experts to support your clients at each stage of their research. They operate under very tight deadlines that we have to match with urgency, but not at the expense of quality.
  • Player & coach: We operate as one team, both within your individual team and within the US Consulting business at large. One day, you will be leading the charge, and another you’ll be supporting your peers.
  • In practice: you will be asked to train and develop the people around you, both on your team and those you’re working with on client requests. You will also receive lots of hands-on training and coaching yourself. We are a feedback-centric culture, and value effective communication.
  • Research partner: Throughout their research, clients rely on us to think as an extension of their team.
  • In practice: there will be times where we need to think outside the box and offer solutions that bridges their knowledge gaps, quickly. You’ll also need occasionally to go above and beyond to ensure a smooth partnership with your clients

FAQs

What are the main responsibilities of an Associate, Client Service in consulting clients?

The main responsibilities of an Associate in client service for consulting clients include identifying and recommending relevant experts and research content to clients throughout their project lifecycles, developing stakeholder management skills to deliver excellent results, and making a meaningful impact on projects.

Human insights. Intelligent investment decisions.

Consulting
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Third Bridge is a market-leading global investment research firm. We provide unique, human-led insights to some of the world’s largest hedge funds, mutual funds, private equity funds and management consultancies to help them make better investment decisions. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,200+ employees across eight offices.