Associate, Client Service, Italian Speaker, 2025

AlphaSights

Jul 16

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
£40K
London

Requirements

Strong academic credentials (undergraduate degree of 2:1 or above).
Noteworthy extracurricular achievement throughout school and university.
Relevant internship experience.
Fluent English and Italian or C2 level is required; experience living or working in continental Europe is desired

Responsibilities

Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Application Process

Preliminary Phone Screen - 15 minute call with the Talent Acquisition Team
First Round Interview - 30-45 minute virtual call with the Talent Acquisition Team
Second Round Interview - Skill based round with a Client Service Manager
Final Round Interview - conducted by a member senior member of the Client Service Team

FAQs

What are the language requirements for this job?

The candidate must be fluent in Italian, as they will be required to communicate with Italian-speaking clients.

What are the responsibilities of an Associate, Client Service with Italian language skills?

The responsibilities include managing and resolving client inquiries, providing product and service information, maintaining client relationships, and supporting the sales team with Italian-speaking clients.

Is previous client service experience required for this role?

Previous client service experience is preferred but not mandatory. However, strong communication skills and a customer-focused attitude are essential.

Will there be training provided for the successful candidate?

Yes, training will be provided to ensure that the candidate is fully equipped to handle client inquiries and provide excellent service to Italian-speaking clients.

What are the working hours for this position?

The working hours for this position may vary depending on client needs and business requirements. The successful candidate may be required to work flexible hours to accommodate different time zones.

AlphaSights

The Global Leader in Knowledge On-Demand

Consulting

Industry

1001-5000

Employees

2008

Founded Year

Mission & Purpose

Founded in 2008, AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500§ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Learn more about us at alphasights.com.

Culture & Values

Results-Orientation
Are you energized by results and outcomes? We focus on results — look at every angle of a problem, come up with actionable solutions, and execute on ideas that maximize outcomes. Our success is driven by how much value we provide to our internal and external clients and other stakeholders. Wherever we can, we tie rewards to results and outcomes.
Drive
Do you excel beyond what’s asked of you? For us, success begins at the extra mile: we embrace a whatever-it-takes mindset, push ourselves beyond our comfort zones, and challenge ourselves to continuously improve.
Adaptability
Do you thrive in an ever-changing environment? Our work is full of changing circumstances so we pivot quickly and think on our feet. We embrace ambiguity and change with confidence and positivity.
Humility
Do you view yourself as a constant ‘work-in-progress’? We believe that yesterday’s home runs don’t win today’s games. We approach every day not with a sense of entitlement, but with a growth mindset. We believe that a better version of ourselves and AlphaSights is always on the horizon.
Empathy
Can you see the world through other’s eyes? We believe that the path to our own success starts from the success of others — our clients, our colleagues, and our industry professionals. We actively seek to understand others’ experiences and perspectives, and to build and maintain lasting, trust-based relationships with those whom we encounter.

Benefits

Paid time off & flexibility
• 25 days annual holiday• Optional WFH on Friday plus an additional four WFH days per quarter• Business closure during Christmas week
Learning & development
• AlphaCurriculum enrollment• Industry-leading management training• External coaching at leadership level
Financial benefits
• Uncapped monthly performance pay bonus • Employer pension matching• Subsidised lunch catering• Referral bonus for a successful full-time hire
Health insurance
• Comprehensive AlphaSights-sponsored private medical scheme• Comprehensive AlphaSights-sponsored dental cover• Eyecare vouchers
Wellness & connectivity
• Corporate gym rates• In-office exercise classes and AlphaSights sponsored sports teams• Meditation apps• Employee Assistance Program• Mental health first aiders onsite• Breakfast, fresh fruit, snacks, coffee, tea, ando ther drinks• In-office socials and annual Christmas party