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Associate Dean of Students and Director, Student Support and Case Management, DukeReach

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Duke University

18d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Durham

AI generated summary

  • You need a master’s degree, 3+ years in higher ed or related fields, strong communication skills, knowledge of student conduct and mental health resources, and experience managing teams.
  • You will manage student case issues, conduct evaluations, develop intervention plans, collaborate with departments, train staff, oversee programs, analyze data, and support university policies and initiatives.

Requirements

  • Education: Master’s degree in higher education, counseling, social work, public health, or a related field. Experience working with diverse populations and a commitment to equity and inclusion.
  • Experience: A minimum of three years (post-master’s degree) of relevant experience in higher education or a closely related setting, with demonstrated experience in both student conduct, case management and/or crisis response.
  • Skills and Competencies: Strong verbal and written communication skills, with the ability to navigate sensitive and complex situations.
  • In-depth knowledge of student conduct systems, legal issues, and mental health resources.
  • Proficiency in managing both behavioral and health-related interventions within the conduct process.
  • Strong critical thinking, judgment, and decision-making skills, with the ability to balance multiple projects and work autonomously or as part of a team.
  • Ability to establish and maintain collaborative relationships with a wide range of stakeholders.
  • Proven experience in managing a case management support team and supervising professional staff.
  • Background in advising/counseling students and experience with restorative justice practices in a conduct setting or behavioral conduct adjudication.
  • Minimum Qualifications
  • Education: Work requires analytical, organizational and communication skills generally acquired through completion of a bachelor's degree program.
  • Experience: Work generally requires six years experience student OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE personnel/services, college or university administration, or a related field to acquire skills necessary to manage a major program area within student affairs.

Responsibilities

  • Holistic Case Management:
  • Manage student matters that involve both disciplinary issues and/or significant mental health, physical health, or psycho-social challenges. Conduct thorough evaluations to assess the underlying factors contributing to behavioral issues and develop comprehensive intervention plans. Serve as a mediator in conflicts involving students, facilitating adaptable and restorative resolutions that address both the immediate misconduct and the student’s broader needs.
  • Perform comprehensive case management for moderate/high level student matters duties for assigned students, including psycho-social evaluations and intervention plan formulation.
  • Collaborate with various University departments to resolve issues and expedite support services, including crisis intervention and medical care access.
  • Maintain accurate case records and ensure timely follow-up to monitor compliance with recommendations.
  • Engage with parents as needed to provide support for students’ needs.
  • Offer guidance to University staff regarding case management processes and record access.
  • Oversee all aspects of the DukeReach/CARE/case management program, including outreach education, training, and resource distribution for faculty, staff, and students.
  • Serve as a trainer and consultant on recognizing and responding to students at risk, promoting effective reporting practices.
  • Recruit, train, evaluate, and manage performance of the Assistant Deans and graduate interns, fostering a high-performance team environment.
  • Meet regularly with Assistant Deans to review case statuses, provide case consultation, support, and direction for Assistant Deans. Assist with case management for the office by reviewing open cases, running case data reports, and ensuring timely closing of case files by Assistant Deans.
  • Develop and deliver training programs for students, faculty, and staff that integrate understanding of university policies and processes related to student behavioral conduct, mental health awareness and crisis management. Promote a culture of care and accountability across the campus community.
  • Assist in the development of university policies that reflect an integrated approach to student conduct and/or well-being. Provide insights and recommendations based on case trends and emerging best practices in both conduct and mental health fields.
  • Regularly meet with key constituencies, including neighborhood associations, local officials, and law enforcement, to address shared concerns and promote a unified approach to student conduct and welfare.
  • Maintain detailed and accurate records of all student cases and related interventions in compliance with university policies. Analyze data to identify trends and prepare reports that inform policy and procedural enhancements.
  • Contribute to ongoing assessment efforts within the Dean of Students office related to case assessment, evaluation, adjudication and resolution. Evaluate the effectiveness of integrated conduct and case management approaches, recommending improvements as needed.
  • Tasks or responsibilities that may not be explicitly outlined in the job description but are expected to be performed as needed to support university goals and operations. Employee may be required to adapt to changing circumstances, take on additional tasks, or assist in areas outside their primary role when the situation demands it.
  • Participate in department, division, and university committees and task forces, including the Student Behavioral Assessment Team. Represent the department at campus events, presentations, and professional conferences.

FAQs

What is the primary role of the Associate Dean of Students and Director, Student Support and Case Management, DukeReach?

The primary role is to lead and oversee a comprehensive campus-wide program supporting students facing behavioral and mental health, physical health, and psycho-social challenges, providing direct case management services, and collaborating with various stakeholders.

What qualifications are preferred for this position?

Preferred qualifications include a Master’s degree in higher education, counseling, social work, public health, or a related field, along with at least three years of relevant experience in higher education or a closely related setting.

What skills are essential for this role?

Essential skills include strong verbal and written communication, in-depth knowledge of student conduct systems, proficiency in managing interventions, critical thinking, judgment, decision-making skills, and the ability to establish collaborative relationships.

Are there any specific responsibilities related to student conduct and case management?

Yes, responsibilities include managing student matters involving disciplinary issues and mental health challenges, performing case evaluations, developing intervention plans, collaborating with university departments, and providing training on recognizing and responding to students at risk.

What type of training programs will the Director be involved in?

The Director will develop and deliver training programs for students, faculty, and staff related to university policies on student behavioral conduct, mental health awareness, and crisis management.

Is there a component related to data management in this role?

Yes, the role includes maintaining detailed records of student cases, analyzing data to identify trends, and preparing reports to inform policy and procedural enhancements.

Does this position involve working with other departments and external stakeholders?

Yes, the position requires collaboration with assistant deans, academic deans, healthcare providers, Student Affairs professionals, families, and regular engagement with neighborhood associations, local officials, and law enforcement.

What is Duke University's stance on diversity and inclusion?

Duke University is committed to creating a diverse community and fostering an environment where all members feel secure, respected, and heard, promoting collaboration, innovation, and belonging.

What are the administrative responsibilities associated with this position?

Administrative responsibilities include data management and reporting, contributing to ongoing assessment efforts, participating in committees, and representing the department at campus events and professional conferences.

Will this role provide supervision to other staff?

Yes, the Director will recruit, train, evaluate, and manage the performance of Assistant Deans and graduate interns while fostering a high-performance team environment.

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Duke University

Fueled by creativity, informed by scholarship

Education
Industry
1-10
Employees
1924
Founded Year

Mission & Purpose

Duke University is a leading academic institution dedicated to excellence in education, research, and community service. Their ultimate mission is to advance knowledge and develop leaders who can make a positive impact on society. Duke University aims to provide a transformative educational experience, fostering intellectual growth, critical thinking, and ethical leadership. By integrating rigorous academics with a commitment to social responsibility, Duke seeks to contribute to the global community and address pressing challenges through innovation and collaboration.